Mobile Operations Manager

Tesla's Mobile Operations Managers play a crucial role in optimizing customer service and operational efficiency within our mobile service teams. They actively contribute to the daily operations, ensuring the consistent delivery of excellent results and the achievement of quarterly and monthly goals across customer satisfaction, team management, operations, and financial performance.

• Exceed customer expectations by coaching and leading the team to elevate their service approach and implement standards for an enhanced customer experience
• Prioritize team success by fostering open communication, active problem-solving, and a positive work environment
• Inspire and coach the team to achieve both daily and strategic goals, collaborating with the Service Manager for team development and growth
• Understand every aspect of team performance and collaborate with Service leaders to increase efficiency and drive continuous improvement in operations
• Facilitate exceptional team performance and actively identify and eliminate operational inefficiencies
• Promote safety, efficiency, quality, and overall excellence in all actions and decisions
• Demonstrate a comprehensive understanding of the business, ensuring excellence in daily operations to achieve specific goals in productivity, quality, output, cost, and revenue margin where applicable

• Bachelor's Degree or equivalent professional experience
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams and managing a diverse group of roles and responsibilities
• Prior experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience running complex processes using Lean or other techniques strongly preferred
• Ability to develop comprehensive understanding of all Tesla products, service systems, processes, and procedures

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program