IT Service Desk Technician

Tech-Savvy Problem Solver Wanted: Join Our Team as an IT Service Desk Technician in Cincinnati, OH!

Are you the go-to person when technology throws a curveball? A well-established and innovative manufacturing organization in Cincinnati, OH, is seeking a skilled IT Service Desk Technician to provide exceptional technical support to its growing team. This is your chance to join a forward-thinking company that values collaboration, efficiency, and excellence in service delivery.

Hours & Pay

Schedule: Monday - Friday, 8:00 AM to 5:00 PM

Pay Rate: $22.21 - $28.13 per hour

Employment Type: Temp-to-Hire (TTH)

About the Role

As an IT Service Desk Technician, you'll be the first line of defense for end-user support-resolving technical issues, managing hardware setups, and ensuring smooth IT operations across the organization. If you thrive in a fast-paced environment, have a knack for troubleshooting, and love helping others overcome tech challenges, this role was made for you.

What You'll Do Daily

• Serve as the first point of contact for all user support needs, including computer hardware, software, and telecommunication issues.
• Answer and triage incoming requests via phone, email, chat, and the customer portal.
• Troubleshoot desktops, laptops, printers, and peripheral devices to quickly resolve technical problems.
• Utilize available resources to provide first-call resolution or escalate complex issues to the appropriate team.
• Document, track, and monitor all incidents to ensure timely resolution and communication with end-users.
• Maintain strong customer service standards and ensure progress updates are shared with users.
• Identify and report recurring technical trends that require deeper problem or change management.
• Manage hardware imaging, maintenance, and deployment through Depot Services.
• Collaborate cross-functionally to support IT initiatives and contribute to overall system efficiency.

Why You'll Love Working With Us

We take care of our team with a full suite of benefits designed to help you thrive personally and professionally. Enjoy weekly pay, medical, dental, and vision insurance, life insurance, a 401(k) retirement plan, short-term disability, employee discounts, referral bonus opportunities, and free staffing support. You'll also find opportunities for career advancement in a company that values your expertise and growth!

What You'll Bring to the Table

• Associate's degree or equivalent experience in Information Technology or a related field.
• 2-4 years of hands-on experience providing IT or technical support.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook) and general desktop support tools.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Excellent time management, organization, and problem-solving skills.
• Ability to maintain confidentiality and exercise sound judgment in fast-paced situations.
• Self-motivated, detail-oriented professional who takes pride in providing exceptional service.
• Ability to lift up to 25 pounds and maintain a professional appearance in a business casual environment.

Work Environment

You'll work in a professional office environment with occasional exposure to a manufacturing setting. Standard office equipment-computers, phones, and printers-will be part of your daily routine, with occasional travel to other company locations as needed.

Ready to Advance Your IT Career?

If you're ready to join a company that values innovation, collaboration, and career growth, don't wait-click Apply Now to take the next step toward becoming an integral part of this dynamic team!

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