Technical Analyst Ambient Listening
Apps Solution Architecture Job Summary This position is considered Flexible Rotation: The employee will work on a rotational schedule to ensure onsite coverage of key IT functions.
UCSF Health is seeking an experienced Technical Lead to support the Ambient Assistant Program Manager in expanding and optimizing AI-powered ambient assistant solutions. This role requires a high degree of technical expertise, particularly with Epic EHR and other healthcare applications, and the ability to solve complex, unique challenges that lack precedent or structure.
The Technical Lead will play a pivotal role in the design, integration, and implementation of AI-driven clinical documentation tools, working alongside IT, informatics, clinical, and operational leaders. This position offers an opportunity to work along side other experienced team members to manage technical strategies, system configurations, and performance optimizations to enhance staff efficiency and patient care. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $138,400 - $207,600 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF Health Information Technology is responsible for the UCSF electronic health record software, Epic, also known as Apex (Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates and community partners, as well as other health related systems.
Applicants must be able to adhere and emulate Clinical Systems culture and core values as stated below: "People First: Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF's future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver."
Our Team Core Values include:
- Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
- Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
- Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis.
- Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
- Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.
Required Qualifications
- Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
- 4 years minimum experience configuring Epic
- Epic Certification in at least one application
- Strong background in system integration, software deployment, and performance optimization.
- Knowledge of AI governance, compliance, and regulatory considerations in healthcare.
- Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions. Experience with health data integration using APIs, sFTP, and some knowledge of HL7 interfaces
- Familiarity with data quality and governance issues and requirements.
- Proven ability to analyze, troubleshoot, and solve complex technical problems in a dynamic healthcare setting.
- In-depth knowledge of various areas of Health IT.
- Assess and integrate AI assistant tools with Epic EHR workflows, ensuring seamless interoperability and user adoption.
- Experience working cross-functionally with clinical, IT, informatics, and operational teams to implement technology solutions.
- Ability to write technical documentation in a clear and concise manner.
- Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
- Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines. Demonstrated skill leading technical teams, including organizing workflow and scheduling assignments. Ability to work independently on complex technical projects as well as on a team of technical professionals and departmental decision-makers.
Preferred Qualifications
- 2 years experience integrating platforms using APIs
- Demonstrated project management skills.
License/Certification
- Epic Certification in at least one application
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 000499 INFO SYS ANL 4 Job Category Clinical Systems / IT Professionals Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Additional Shift Details M-F 8-1700 Pacific Time |
University of California - San Francisco Campus and Health
Oct 30, 2025