Remote- Service Dispatch Representative

Must live in the State of North Carolina

Qualfon is seeking a highly organized and proactive Dispatcher's to coordinate field operations, manage technician schedules, and ensure timely resolution of service requests and outages. This role is critical to maintaining operational efficiency and delivering exceptional customer service. This is a 100% work from home position.

Hourly pay rate - $14.50/hr

Our Mission

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

Further your education and earn a college degree through our Qualfon University program
• Free access to personal and professional support through the Qualfon care coaches program
• Medical, dental benefits, vision and life & accident insurance for full-time employees
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off
• Paid Training
• Employee discounts
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Dialog Direct is dedicated to ensuring all team members have Fun@Work!

• Monitor technician availability and job queues throughout the day.
• Assign and track field jobs using dispatch platforms and outage tools.
• Respond to Priority 1 and 2 alarms, escalations and fallout from missed appointments.
• Communicating ETA's and Job updates to internal teams and customers.
• Document job status and actions in Teams, email, and tracking systems. (skilled in Windows programs)
• Collaborate across shifts to ensure smooth handoffs and continuity.

• At least 1 year of Call Center experience required.
• At least 1 year of work at home experience required.
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• Excellent verbal, written, and listening skills
• Professional and articulate voice
• Ability to multi-task in several computer applications at once while holding a conversation with a customer
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Computer savvy and can resolve minor technical issues with minimal assistance
• Basic math skills required
• Ability to problem solve
• At least 18 years of age or older
• High School Diploma or GED

Work at Home Requirements:

• All Equipment Provided
• Upload speed of 25Mbps; Download speed of 50Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.