Remote New

Student Services Analyst (Embedded Advisor) 3 positions

Maricopa Community College district
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
United States, Arizona, Mesa
Oct 31, 2025
Student Services Analyst (Embedded Advisor) 3 positions Job ID: 321905 Location: Mesa Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $52,525.00 - $68,282.00/annually, DOE Grade 114 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Mesa Community College (MCC), which is celebrating its 60th anniversary during 2025, is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 MCCCD colleges. Learn more at mesacc.edu. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary This position provides the necessary support for high school students to be successful in their course work and provides transition guidance to those who wish to continue at MCC after their dual credit or articulated credit classes. Support the administrative and clerical needs of MCC's dual enrollment and other secondary/concurrent programs., Primary duties consist of advising and providing support to students, parents, and high school and college counselors and employees regarding dual enrollment and career pathway opportunities, policies and procedures. Liaison with administration, Academic Affairs, and other college offices regarding the dual credit enrollment student and administrative experience. The role of the Embedded Advisor is designed to assist in a smooth college transition, and better serve our high school partner districts. The advisor visits each of the six (6) area Mesa high to help students navigate the college admissions process and registration processes, explore early college opportunities, and provide support as in review and selection of academic program options. In addition, the role also serves as an ambassador and manages enrollment processes for college early, including: Dual Enrollment, which allows students to earn high school and college credits at the same time; Concurrent Enrollment, where high school students can take courses with college students, either in person, online, or in hybrid formats; Hoop of Learning, an early high school-to-college bridge program designed to empower American Indian students; and Achieving a College Education (ACE), a scholarship program supporting first-generation, underrepresented, financially disadvantaged college-bound students. Essential Functions 30% Advising and Enrollment Advise students, parents, faculty, and staff regarding dual enrollment and career pathways opportunities, policies, and procedures. Advise cohorts for degree/certification completion and Field of Interest exploration. Register all designated early college students, including those in special dual enrollment programs (early/middle college and senior-year-only initiatives, CTE Certificate Pathways, etc.). Provide program planning and course selection through the interpretation of multiple placement methods, prerequisites and the Maricopa Academic Catalog. Collaborated with Academic Advisement to create Field of Interest-specific course pathways for students and request class sections to be created. Advise students regarding degree and graduation requirements, various certificate programs, transfer requirements, correspond with students to resolve problems related to student service functions. Perform case management for early college and ACE and HOL students. Case management includes tracking grades, class progress, providing guidance and mentoring to students to successfully complete courses and persist in the program. Work directly with high schools, students, and families supporting day-to-day dual enrollment operations and performing related administrative tasks (using Banner, Canvas LMS, Starfish Early Alert system, Dynamic Forms, and other systems). Track and monitor student academic progress and maintain accurate student outreach records and other interactions utilizing technology and system. Engage and build relationships with students through scheduled advising appointments, drop-in advising hours, email communications, workshops, and presentations to maximize their experience at MCC. Communicating regularly with students. Conduct timely outreach to at-risk students and help them create action plans for improvement. Communicate accurate and timely information and feedback to students. Implement and continually develop best practices. 30% Admissions and Financial Support Provide guidance and instructions for dual enrollment application completion; assess placement levels and/or schedule placement testing; proper dual credit course selection; course transcription; academic and instructor issues; secure course materials; and other related tasks. Provide new dual enrollment student admissions advising. Verify students are placed in appropriate courses to earn high school credit as well as credits toward their college degree. Assist with applying and monitoring scholarship funds to student accounts, review student eligibility for scholarship for ACE and HOL. Create, manage, and implement multiple budgets for tuition/scholarship funds and program administration. Assist with budget projections, end of year reports, and reconciliation. Liaise with financial aid and student business services/cashiers to manage scholarship distribution and tracking. Check student accounts when a debit/credit has been noted; reach out to the student to discuss changes to the student account. Review student eligibility for Dual Enrolment Maricopa Grant. Purchase supplies, books, food and transportation (charter buses) for both the ACE and Hoop of Learning Programs. 25% Presentation, Program and Event Coordination Visit area high schools and relevant partner programs, as needed, to market the College's dual enrollment and early/middle college programs. Plan and execute innovative career pathways and dual enrollment events and programs. Represent Mesa Community College at high school visits, on- and off-campus events, as well as regional, state, and national training, meetings, and conferences. This may include pre-enrollment and orientation advising, transfer advising, placement test administration, and other functions as assigned Organize and facilitate presentations to district high schools in the tri-county service area. Meet with potential new collegiate academy and dual enrollment students, parents, and high school counselor(s), distribute dual enrollment information, and respond to questions. Cultivate relationships and manage communication with various populations including dual enrollment students and families, high school faculty, guidance counselors and administrators at partner high schools, and faculty/staff at Mesa Community College. Promote and facilitate sessions regarding all early college opportunities. Facilitate/coordinate the delivery of seminars, workshops and other activities relevant to ensuring academic and student success of dual enrollment students. Travel frequently to various campuses and high schools. Represent the college at various recruitment activities, events, student services activities and retention-based programming, both on and off campus. Inform students, parents and other stakeholders regarding various student services and academic/occupational/workforce development programs. Liaise with high school Administrators and Counselors to provide information regarding guidelines, and student eligibility and to recruit students. 5% Leadership Perform strategic planning to administer program management, evaluation, and problem resolution to meet deadlines and implement program functions and activities. Develop, plan, implement, and coordinate student services processes including; academic advisement, admissions, data entry, registration, orientation, testing, mentoring, financial aid, campus tours, recruitment, and retention activities. Design, develop, maintain and evaluate materials and communication mediums for program promotion, recruitment, resource information, presentations, and correspondence. 5% Data, Reporting, and Compliance Track academic and program progress from intake through program completion. Create and analyze program reviews, and organize and distribute information as necessary. Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records. Enforce and/or explain federal, state, district, college and/or local policies including: Maricopa Student Rights and Responsibilities, Fiscal Purchasing and Travel regulations, Maricopa Grant guidelines, Maricopa Academic Catalog, Residency Laws and FERPA. Administer Admissions and Registration functions including: Residency Laws, ID Verification, and maintaining FERPA. Perform assigned duties in a manner consistent with the mission, goals, and core values of the College and other key partners of the Office of K-16 Partnerships (i.e., School District of Mesa; charter, private, and partner high schools, etc.). 5% Other In collaboration with supervisor, train and onboard, coach and guide new Embedded Advisor and students within the ACE and HOL Program. Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences. Responsible for other reasonable related duties as assigned commensurate to the grade level of the position. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications A - Master's Degree or higher from an accredited college or university B - At least three (3) years experience in academic or career advising, admissions, student support services, case management, and/or registrar office in a higher education setting C - At least two (2) years experience working with different cohorts of students and identifying and implementing student success strategies to support enrollment, persistence, retention, and completion D - Demonstrated success in implementing student-centered advising strategies that improved retention and persistence rates E - Knowledge of and at least two (2) experience with applicable laws, rules, and regulations related to higher education, including those related to student privacy and academic policies (e.g., admissions, residency determination, FERPA, etc.) F - Experience with student information systems and other systems of higher education G - Proficiency Experience working with MS Office Suite, Google Applications, and Zoom H - Proficient in English and a second language. Bilingual (Spanish fluency) Special Working Conditions Work schedule varies during the year: August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days May require working evening and weekend hours (example: Saturday coverage during peak weeks) This position is fully on-site, with no remote options Required to sit for a prolonged period of time; viewing a computer monitor May be required to travel or be assigned to another MCCD location Travel to campus during interview/selection process will be at candidate's own expense MCC does not sponsor individuals for work visas How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment (must include number of hours worked) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers. Click on link for instructions on how to apply. Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers. If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time. Additional Requirements COMPETENCIES/KNOWLEDGE, SKILLS, AND ABILITIES To perform this job successfully, an individual must be knowledgeable of the populations that MCC serves, and have the following knowledge, skills, and abilities. Knowledge of: Domicile guidelines. Relevant state and federal regulations including FERPA. Admissions best practices and technology, data reporting requirements. Skills in: Leading or overseeing programming, strategic planning, and development, etc. Excellent problem-solving, organizational, analytical, attention to detail, and strong interpersonal skills, as well as the ability to speak and write with clarity and precision. Implementing rational and sound data-informed decisions. Multi-tasking, working in a fast-paced constantly changing environment, and implementing creative (outside of the box) enrollment and student success strategies. Strong oral and written communication skills. Demonstrating tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level college officials and the public. Analytical, reporting, and organizational skills. Ability to: Identify, formulate, and apply enrollment management methods, strategies, and techniques including applicant pool development, digital marketing management, analysis of applicant data particularly as they apply to enrollment goals, communication planning and execution. Collect, analyze, and report admissions data and other institutional reporting requirements. Research, analyze, develop, and recommend appropriate processes and policies that conform with college policies and commonly accepted best practices. Exercise independent judgment in complex, new, and/or stressful situations. Manage, prioritize, and organize multiple, competing projects, while adhering to and meeting deadlines. Learn and apply institutional policies and procedures. Demonstrate flexibility, adaptability and a willingness to work in a changing environment. Work collaboratively across a student services team that includes admissions, academic success, diversity and inclusion leaders, and career services. Work as a team player, appropriately exhibiting a positive attitude, a sense of humor, and the ability to tolerate and flourish in an environment characterized by multiple complex factors, competing priorities, ambiguous situations, and resource challenges. Posting Close Date Apply on or before 11/16/2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321905&PostingSeq=1 jeid-d761ae599246c744b4d7c3895a59b3b3