Lending Servicing Specialist I

We're committed to bringing passion and customer focus to the business.

The Support Specialist I is responsible for providing administrative and operational support to the insurance servicing team. This role involves direct communication with insurance agents, assisting internal staff with inquiries, and performing routine clerical tasks. Key responsibilities include data entry, document imaging and indexing, and verifying customer information for accuracy and compliance. The Support Specialist I plays a vital role in maintaining the integrity of loan documentation and ensuring timely resolution of insurance-related issues.

Essential Duties and Responsibilities

• Communicate with insurance agents via phone, email, or fax to request and verify insurance documentation.

• Assist loan officers and loan assistants with insurance-related inquiries and requests.

• Review and process weekly reports to resolve outstanding insurance exposures.

• Investigate and resolve loan-related issues promptly and efficiently.

• Ensure compliance with loan policies and procedures, maintaining complete and accurate documentation for internal and external audits.

• Meet individual performance goals while contributing to team objectives in a collaborative environment.

• Demonstrate initiative by setting and achieving goals independently and fostering a positive team spirit.

• Ensure all departmental activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.

• Perform additional duties and responsibilities as assigned by management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations

• Ability to write simple correspondence

• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization

Education and/or Experience

• HS Diploma/GED or
• 1 year applicable work experience

Computer Skills

• MS Office programs

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.