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Team Lead - LTD Claims - Remote

Symetra
paid holidays, sick time, 401(k)
United States
Nov 06, 2025

Symetra has an exciting opportunity to join our team as a Team Lead in Long-term Disability Claims!

About the role

As the LTD Team Lead, you'll guide and develop claims staff, ensure quality and accuracy in claim decisions, and collaborate with management and consultants to improve processes. You'll also play a key role in training, mentoring, and operational support.

What You'll Do



  • Drive team performance to meet or exceed operational goals
  • Review and approve claim decisions, system coding, and communications
  • Identify trends and share insights with leadership
  • Support case manager development and adjust decision authority as needed
  • Lead the formal mentor program and deliver team training
  • Ensure accountability for training outcomes
  • Collaborate with consultants and management on training needs
  • Provide operational support including escalated calls, reporting, interviews, and project work
  • Assign new claims and respond to audit feedback
  • Build strong relationships with brokers, policyholders, and employees
  • Partner with account management and sales support to enhance collaboration
  • Promote continuous improvement and efficiency
  • Foster a positive, professional, and collaborative team culture
  • Assist with claims during high volume or coverage needs
  • Support finalist presentations as needed


Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"What I was searching for was a company that genuinely valued my voice-and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they're going through life's toughest moments. Being able to offer support and hear their relief and gratitude when we help-it's deeply meaningful. That's what makes me proud to be part of the Symetra team." - Lilly H., Claims Team Lead

"I chose Symetra because I heard it was a pro-employee company-and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow-both within your role and beyond-make it a great place to build your career." - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.



  • Flexible full-time or hybrid telecommuting arrangements
  • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
  • Paid time away including vacation and sick time, flex days and ten paid holidays
  • Give back to your community and double your impact through our company matching
  • Want more details? Check out our Symetra Benefits Overview


Compensation

Salary Range: $64,200 - $106,900 plus eligibility for annual bonus program

Who You Are



  • High School Diploma required; college degree preferred
  • 5+ years of LTD/disability claims experience
  • Solid understanding of LTD Claims
  • Familiarity with SOX controls and ERISA regulations
  • Experience mentoring, coaching, and delivering training
  • Skilled in reviewing claims and providing constructive feedback
  • Excellent communication, problem-solving, and decision-making abilities
  • Diligent attention to detail with strong time management and multitasking skills
  • Proficient in Microsoft Office, especially Excel
  • Technical aptitude and problem solving skills
  • Mathematical skills
  • Experience with Fineos a plus
  • Committed to outstanding customer service and teamwork

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.


Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers


Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:


  • Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
  • Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
  • Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.


When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.


Failure to comply with verification procedures may result in:


  • Disqualification from the recruitment process
  • Withdrawal of a job offer
  • Termination of employment and other criminal and/or civil remedies, if fraud is discovered

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