Workforce Scheduling Coordinator

NaphCare is hiring a Workforce Scheduling Coordinator to join team based out of our Corporate office in Birmingham, AL.

The Workforce Scheduling Coordinator works in partnership with comprehensive healthcare sites and the Workforce Management team to support effective usage of the electronic scheduling software. This position also supports the Workforce Compliance team by assisting with administrative duties.

NaphCare Overview: NaphCare is a privately-owned business operating in the spheres of correctional healthcare, administrative and technology services. Over the past thirty-four years NaphCare has expanded to meet the evolving healthcare and related software needs of its local, state and federal government clients and to continually improve the delivery of healthcare services to patients incarcerated in jails and prisons.

Reporting to the Chief of Personnel, as the Workforce Scheduling Coordinator, your key responsibilities include and may not be limited to:

Assists with configuration, implementation and proactive daily management of the electronic workforce scheduling system
• Develops and facilitates training for the electronic scheduling system; proactively follows up to ensure effective system usage. Develops, maintains, and distributes scheduling system training documents
• Reviews site schedules weekly and alerts site leadership to scheduling errors, overstaffing, and opportunities to reduce overtime. Schedules one-on-one training sessions, as needed
• Works scheduling mailbox for tasks including, but not limited to: access issues, password resets, home department changes, job type changes, travel access, permission level changes, general inquiries. Escalates to Workforce Compliance Manager, as necessary
• Assigns Admin staff and manages permissions to the electronic software Learning Center
• Builds relationships with site-leadership and serves as a strategic partner to maintain contractual hours requirements
• Compiles and distributes reports, as needed
• Enters tickets into HRIS to maintain accurate log of staffing budget assignments and contracted titles. Assists with staffing budget management, as requested
• Manages, tracks, and reports on progress
• Makes recommendations to Manager to improve efficiency and processes
• Works on special projects, as assigned

• 1+ year experience working in scheduling, staffing, and/or training; bachelor's degree preferred
• Strong analytical skillset with advanced problem-solving skills
• Proficiency using MS Office, with emphasis on Excel
• Proven technical proficiency, including proficiency navigating web-based electronic data systems, HRIS, and online video conferencing software
• Ability to interpret and ensure compliance with policies and procedures
• Proven organization skills; Ability to effectively work multiple projects simultaneously
• Strong interpersonal and relationship building skills
• Excellent written and verbal communication skills, with effective training ability
• Must have the ability to maintain confidentiality of all proprietary and/or confidential information and integrity, professionalism and ability to adhere to a Code of Conduct and comply with all corporate policies, procedures, and legal requirements

Competencies - To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Problem solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Interpersonal Skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
• Self-Starter - the individual is able to seek out and utilize resources effectively
• Oral communication-the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings
• Written Communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
• Planning/organizing-the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans
• Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
• Excellent interpersonal and communication skills

Working Conditions:

• Long periods of sitting at a desk performing light physical work and working at a dual-screen computer terminal
• Light physical work involving lifting and carrying
• Talking and listening to communicate ideas or requirements to individual staff members
• Visual acuity to listen attentively and accurately

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one!
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

If you would like to speak with me to learn more about this position and NaphCare, apply directly to the position to initiate the application process, and I'll be in touch.

Equal Opportunity Employer: disability/veteran

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.