New

Supervisor - Data

EssilorLuxottica
paid time off
United States, Texas, Dallas
Nov 06, 2025
Requisition ID:907822 Store #:E04084 Ops - Cust Svc - Ord Ent FIELD Position:Full-Time Total Rewards:Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! GENERAL FUNCTION The Order Management Supervisor is responsible for overseeing a group of employees, ensuring production goals are met, standard procedures are documented and followed, supporting escalations, and contributing to process improvements. This position requires advanced product knowledge, leadership capabilities, and a strong commitment to delivering exceptional management support. MAJOR DUTIES AND RESPONSIBILITIES Monitor and ensure compliance with service level agreements (SLAs) and quality standards Manage projects to improve processes throughout the department for the purpose of improving production and quality levels Collaborate with cross-functional teams (e.g., Sales, Technical Support, Lab Leadership, CS) on a bi-weekly to monthly basis Participate in the hiring, orientation and training of new department personnel Evaluate performance of employees, and discipline employees according to company policy as needed. Train department employees on new processes or to improve skills Maintain performance records on employees, routinely communicates performance to employees and coach employees on methods and techniques for improving performance, including reviewing time records Work with Group Lead on schedule/employees work time and vacation time Work with the Order Manager to adhere to department budget including labor and equipment costs Analyze problems that arise and determine actions that will minimize the problems, decrease costs and/or improve yields, recommend changes to leadership, and implement upon approval Perform other duties as required BASIC QUALIFICATIONS Previous optical experience in a lab production environment Proficiency in CRM platforms and data analysis tools (Optifacts, See4C) 2+ years of customer service/order entry experience Strong planning, communication and organizing skills a Must Demonstrated competence in supervisory skills: motivating employees to meet performance goals, strong communication skills, comfortable with coaching and training individuals and teams Working knowledge of personal computers; user computer skills including use of e-mail, word processing and spreadsheet applications Willing to travel and work flexible hours as needed PREFERRED QUALIFICATIONS 2 year degree or equivalent in a related field with proven on the job experience working in a production environment. Previous experience leading 10 or more Familiarity with KPIs and customer satisfaction metrics Industry-specific knowledge (e.g., Product, Pricing, Services) ABO Certification Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.