Supervisor, Government Billing Insurance Follow-Up

Scheduled Weekly Hours:

Emplify Health by Gundersen seeking an experienced Supervisor of Government Billing to lead our team responsible for Medicare, Medicaid, and Behavioral Health billing. This role oversees daily operations, ensuring accuracy, compliance, and efficiency in all billing processes.

In this role, the Supervisor will provide strong leadership, and support to a team of about 30-35 representatives, and foster a positive work environment while driving initiatives to improve billing performance and reduce denials.

Responsibilities Include:

• Uses key performance indicators on dashboards and scorecards to monitor performance and direct resources as appropriate.

• Monitor daily operations to ensure billing staff meet established performance metrics and customer satisfaction goals.

• Work collaboratively with healthcare providers and billing departments to resolve claim rejections and payor denials.

• Develop and implement training programs for new and existing staff to enhance their claim resolution skills

• Monitor team performance, providing feedback and coaching to enhance productivity and service quality.

• Collaborate with other departments to resolve billing-related inquiries and customer disputes quickly.

• Create and maintain policies and procedures that align with industry regulations and best practices.

• Collaborates with Revenue Cycle, ITDS and Clinical Operations to identify process errors and design-improved processes.

• Support systemwide initiatives and works in a collaborative relationship with other departments to improve billing processes

• Implements a multidimensional quality control and productive measurement program that assures compliance with regulations and policies.

What's Available:

• 1.0 FTE

• Schedule: Monday-Friday Days

• Location: Remote eligible position for residents of WI, MN, and IA. However, would require willingness to work onsite as needed for business needs.

What You'll Need:

• Education: High school diploma or equivalency

• Experience: 3-4 years of experience in healthcare revenue cycle with demonstration of increasing responsibility.

• Passion for service excellence and continuous improvement

• Strong leadership and team building capabilities

• Competitive Benefits:We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.

• Work-Life Balance:We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.

• Professional Development:Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.

• Diversity, Equity & Inclusion:We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.

• Additional Employee Discounts and Perks

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Core for all Leaders

• Organizational Strategy and Implementation -- Recognizes market trends, judges the impact on their AOR, contributes to responsive strategic plans, develops AOR operational plans, articulates these plans, and ensures they are communicated to gain alignment and commitment of all AOR staff.

• Fiscal Management -- Effectively uses established processes to ensure accountability for effective operations and resource management.

• Human Resource Management -- Effectively uses established processes to: select, align, develop, motivate, manage, and retain a team of highly skilled employees.

• Excellence in Service and Quality-- Achieves seamless delivery of quality patient care, safety, excellence in patient experience, and customer service. Utilizes Continuous Quality Improvement principles and platform planning in decisions, improvements, and system design.

• Organizational Leadership -- Provides leadership and accomplishes objectives by ensuring the integration of processes and initiatives while modeling collaboration. Participates and supports in brand/service delivery teams as requested.

• Maintains accountability for implementation of requirements of regulatory agencies

• Serves as liaison to the community

• Duties and responsibilities as defined by specific department (if applicable)

PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES:

Mission:

Together, we inspire your best life by relentlessly caring, learning and innovating.

Vision:

Leading with love, we courageously commit to a future of healthy people and thriving communities.

Values:

Belonging, Respect, Excellence, Accountability, Teamwork, Humility

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer