Practice Manager
Job Summary Please note: duration of approximately four months; possible extension. Includes optional medical benefits, holiday pay and sick leave accrual.
Under the general supervision of the Administrative Director the Supervisor 2 will oversee clinic operations ensures the efficient day to day functioning, typically spanning multiple providers, clinics and / or practices. The Supervisor 2 will have primary responsibility for the supervision of administrative staff and will have shared oversight of patient support staff (i.e. medical assistants, LVN, Ortho Tech, X-Ray Tech APPs, etc.) in coordinating with the Administrative Nurse Manager. The Supervisor 2 will be responsible for supervising the operational, human resource, administrative and business functions. These functions include, but are not limited to, practice revenue management billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, and insurance authorizations. They must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. Supervisor is expected to maintain a positive clinic culture through effective communication, staff engagement and real-time problem solving.
This position requires regular support across multiple locations. Supervisor 2 will be expected to work and travel between multiple sites as needed, based on operational needs.
Key Responsibilities:
- Supervise and schedule staff in the coordination of daily clinic operations and activities.
- Propose and implement changes or new procedures to enhance operational efficiency.
- Oversee front-office functions including medical reception, patient registration, insurance authorization, scheduling, data entry, and patient relations.
- Ensure work is completed accurately, on time, and in compliance with internal standards and external regulations.
- Maintain compliance with a broad range of external regulatory requirements; interpret and communicate regulatory changes to staff.
- Conduct and participate in ongoing regulatory rounding and ensure timely resolution of identified deficiencies.
- Evaluate and manage subordinate staff, including hiring, performance evaluations, salary actions, disciplinary actions, and other HR-related matters.
- Recommend updates to job descriptions, staff classifications, or organizational structure as needed.
- Ensure comprehensive orientation and training for all staff, including development and maintenance of accurate training materials and programs.
- Coach and monitor staff to ensure adherence to patient service standards, internal policies, and regulatory requirements.
- Develop and implement policies and procedures for patient reception, scheduling, medical record management, and clinic workflow to ensure prompt and efficient service.
- Participate in quality improvement teams to enhance operational efficiency and integration of clinic functions.
- Resolve escalated issues and serve as a resource for staff and providers in assigned areas.
- Lead and support quality improvement initiatives, ensuring effective implementation and follow-up on incident reports (e.g., privacy, safety, customer service).
- Ensure staff are properly trained, certified, and equipped to use applicable IT systems; coordinate IT support and communicate updates on security protocols and new regulations.
- Participate in IT and medical center workgroups to identify and implement technology-based improvements in clinic operations.
- Oversee revenue management activities, including compliance audits, provider education on coding requirements, and process improvement recommendations.
- Collaborate with billing and registration teams to enhance revenue cycle performance and train staff on new procedures.
- Serve as a role model and resource for patient service excellence; coach staff in resolving patient issues per customer service standards.
- Monitor customer service trends, identify areas for improvement, and implement strategies to enhance patient experience.
To see the hourly range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The UCSF Health Primary & Specialty Care and Orthopedic Surgery Clinics are located by Saint Francis Hospital, St. Mary's Hospital, and at the Ballpark are community focused clinics with a long tradition of service and excellence. The Physicians and Advanced Practitioners represent eight specialties across the four clinical locations and provide important hospital care. We look forward to additional growth by expanding two additional clinics to even better serve the community and to support these clinics and providers. Required Qualifications
- Bachelor's degree in related area and/or equivalent combination of experience/training.
- Demonstrated supervisory and organizational skills to effectively manage staff, complex workflows, and multiple operational priorities within clinic or center administration.
- Strong knowledge of practice operations, patient scheduling systems, medical and insurance terminology, and applicable information systems.
- Thorough understanding of patient service standards, regulatory requirements, and operational best practices.
- In-depth knowledge of human resources management policies, including the ability to train, monitor, evaluate, and document performance and participate in HR decision-making.
- Strong analytical and critical thinking abilities to assess problems, determine the appropriate level of intervention, and implement effective solutions.
- Excellent interpersonal skills for effective collaboration with staff, management, consultants, and external partners.
- Exceptional written and verbal communication skills, with the ability to train and mentor staff and clearly convey complex administrative, clinical, and technical information.
- Ability to prepare and present reports, documentation, analyses, and project proposals in a clear and concise manner.
- Proficiency in business software and specialized applications or data management systems used in clinic or center operations.
- Minimum of 3 years of experience in healthcare administration, practice coordination, or a related field.
- Minimum of 1 year of prior experience as a supervisor, lead, trainer, or equivalent.
Preferred Qualifications
- Prior administration or supervisory experience in a labor management environment.
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 004171 AMBUL CARE ADMSTN SUPV 2 Job Category Professional (Non-Clinical), Professional and Managerial, Supervisory / Management, Temporary Employment Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Employee Class Temporary Employment Location San Francisco, CA Campus St. Francis, St. Mary's |
University of California - San Francisco Campus and Health
sick time
Nov 07, 2025