Customer Solutions Manager

Chromalloy is a global engineering & solutions company. We are a leadings provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

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Why work at Chromalloy?

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!

Our Total Rewards Program is designed to support you today and in the future.

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee - regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, floating holidays, and parental leave-all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

Summary: The Customer Solutions Manager will have primary responsibilities for the Customer Solutions team within the local operating unit. The Customer Solutions Manager will be an experienced customer service professional who is able to lead the Customer Solutions team and provide our customers with the most reliable, efficient service, and innovative solutions in the industry. Strong management and leadership skills are required.

Primary Accountabilities:

• Lead the local Customer Solutions team and ensure that our customers experience a strong, reliable, and transparent level of service and satisfaction
• Ensure the Customer Solutions team provides timely communication and issue resolution
• Ensure the team is employing best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews
• Develop and implement a comprehensive training and development plan for each member of the Customer Solutions team to guarantee a baseline skill level and continued professional growth
• Identify process and procedure improvements necessary to increase efficiencies and the customer experience
• Own the customer relationship and communicate the "voice of the customer" internally and externally based on customer feedback and performance metrics
• Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers
• Support business development and sales through the quote process, pricing data, profitability, capability analysis, and business models
• Able to leverage customer relationships and knowledge of Chromalloy's value proposition to identify opportunities which enhance year over year revenue growth and customer retention.

Qualifications:

• Bachelor's degree with five years' experience; or equivalent combination of education and experience.
• Previous Management, Sales, Business Development, Operations, Quality and/or Customer Service experience in an aerospace or highly regulated industry
• Demonstrated understanding of customer requirements and focus to achieve these objectives
• Proven flexibility and ability to cope with pressure resulting from changing priorities and meeting tight deadlines and reporting requirements
• Advanced MS Office Suite skills specifically using MS Excel and PowerPoint.

If this position requires access to export-controlled technology and technical data, as defined in the Export Administration Regulations and or the International Traffic in Arms Regulations, any offer of employment is contingent upon Chromalloy's determination, in its sole discretion, if any additional authorization for the employee to access such technology is required and obtainable in a manner that meets its immediate business needs prior to beginning work.

Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer - vets/disabled.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/