New

Field Operation Manager

Vaco
$80,000.00 - $85,000.00 / yr
401(k), retirement plan
United States, Indiana, Indianapolis
Nov 07, 2025
Position Overview Vaco is seeking a Field Service Operations Manager for a manufacturing client on the Northwest side of Indianapolis. This role leads a growing technical service team responsible for installing, maintaining, and supporting sustainable packaging systems. It requires hands-on technical expertise, strong leadership, and customer-facing professionalism to deliver top-tier service for distributors and end users. You'll manage daily field operations-installations, maintenance, troubleshooting, and customer training-while guiding a small, expanding team in a fast-paced environment. Travel: 30% on average, occasionally up to 50%. Key Responsibilities Leadership & Oversight Manage and mentor a team of 2-3 Field Service Technicians (growing to 5). Oversee installations, maintenance, troubleshooting, and repairs. Ensure excellent customer communication and service quality. Support hiring, onboarding, and training. Track service metrics, KPIs, and improvement initiatives. Field & Technical Service Lead or assist with equipment installs, upgrades, and configurations. Provide remote and onsite troubleshooting. Conduct preventive maintenance visits. Manage machine, spare parts, and demo inventory. Follow all safety and compliance standards. Cross-Functional Collaboration Partner with Sales, Operations, and Customer Service on demos, scheduling, and support. Share field insights to improve customer experience and product performance. Serve as liaison between technical and business teams. Systems & Administration Maintain service records, reports, and schedules in ERP systems. Use Excel for tracking, analysis, and performance reporting. Update documentation, SOPs, and process improvements. Qualifications Required: High school diploma (associate's or technical degree preferred). 3-5 years in field service, technical operations, or equipment support. Leadership or mentoring experience. ERP and Excel proficiency. Strong mechanical/electrical troubleshooting skills. Excellent communication and organizational abilities. Willingness to travel 30-60%. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.