Inside Product Specialist - Industrial

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Job Summary

The Inside Industrial Product Specialist supports the panel services and custom assembly processes by preparing and managing quotations, orders, and vendor coordination. Ensures timely delivery, accurate pricing, and high customer satisfaction through cross-functional collaboration and proactive issue resolution.

Essential Functions

• Process quotation requests from Solution Consultants, Business Consultants, Account Managers, and customers.
• Collaborate with internal teams (including pricing, purchasing, accounting, sales, product management, custom assembly, and customer experience) to meet operational and customer expectations.
• Create and manage customer quotes and orders using appropriate business systems.
• Monitor open work orders and part availability to ensure timely delivery based on customer requirements.
• Prioritize urgent requests and escalate complex issues appropriately.
• Maintain professional communication to build and strengthen customer relationships.
• Engage with vendor partners via portals, websites, or email to obtain current pricing and lead times.
• Estimate delivery timelines based on product availability and panel shop lead times.
• Address inquiries and resolve issues related to panel services, including quality, scheduling, inventory, and project status.
• Serve as the primary contact for expediting orders through vendor portals and coordinating with sales, warehouse, and customer assembly, and panel shop teams.
• Investigate and resolve delivery-related issues impacting customer projects and escalate where necessary
• Partner with panel shop and customer assembly teams to ensure assemblies meet customer expectations and standards.
• Provide guidance to the sales organization on CAS (Custom Assembly) processes, order management, backlog, and lead times.
• Maintain high service standards through proactive order management, discrepancy resolution, and bid preparation.
• Use designated tools/systems to manage stock levels, release orders, and track fulfillment progress.
• Coordinate inventory activities between the CAS department and RDC (Regional Distribution Center) to ensure accuracy.
• Manage and schedule large projects, aligning inventory and timelines with customer needs.
• Share customer insights and feedback with Sales and Product teams to support strategic planning.

Required Qualifications

• High School degree required
• 2-5 years of customer service, project coordination or management, or related field experience
• Previous working experience with Microsoft Excel, Word and email

Preferred Qualifications

• Associate's degree or an equivalent level of experience preferred.
• Technically proficient working with ERP and Knowledge Management platforms
• Experience working in the distribution industry
• 2-5 years of experience in project Management and or customer service account management preferred

Company Overview

Founded in 1948, Werner has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

Werner is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.