Accounts Receivable & Collection Analyst

Job Overview

The Collections Analyst is responsible for managing and improving the company's accounts receivable process through proactive communication with clients, effective collection of outstanding balances, and maintenance of accurate financial records. This role plays a key part in supporting the company's cash flow and ensuring a positive customer experience.

Customer Communication & Collections

* Contact clients regarding past-due invoices and follow up to ensure timely payments.
* Respond promptly and professionally to customer inquiries related to payments and outstanding balances.
* Submit invoices through client AP portals and verify receipt when necessary.
* Communicate remittance details to the cash application or accounting team.
* Maintain positive customer relationships while effectively managing collection efforts.

Data Management & Reporting
* Maintain accurate and up-to-date records of collection activity and customer communications.
* Prepare documentation for third-party collection submissions when required.
* Support the month-end close process by providing AR status reports and reconciliations.
* Collaborate with finance and corporate teams to ensure customer master data integrity.

Process Improvement & Team Support
* Identify and escalate potential collection issues or risks.
* Recommend process improvements to enhance collection efficiency.
* Partner with internal departments (e.g., Sales, Customer Success, Accounting) to resolve payment-related issues.

Required:

• 2+ years of experience in Accounts Receivable, Collections, or a related finance role.

• Strong attention to detail, organization, and follow-through.

• Excellent written and verbal communication skills.

• Ability to work independently, manage priorities, and meet deadlines.

• Proficiency with Microsoft Office (especially Excel and Outlook); ability to learn new systems quickly.

Preferred:

• Associate's or Bachelor's degree in Accounting, Finance, or Business.

• Experience using ERP and CRM systems such as Oracle, and/or Salesforce.

• Familiarity with basic accounting and AR reconciliation principles.

• Demonstrated problem-solving skills and a proactive, team-oriented attitude.

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

• Financial Health
  • 75% 401k match up to 7%
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission

• Physical Health
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plansand coverages
  • Additional medical Wellness Incentives - up to $300-$600 annual
  • Company-provided long- and short-term disabilityinsurance

• Emotional Health
  • Trust-Based Time Off
  • 6-week Paid Sabbatical Program
  • 6-Week Paid Family Caregiving Leave
  • Competitive 8-24 Week Paid Parental Bonding Leave
  • Adoption Assistance
  • Leadership Coaching & Formal MentorshipOpportunities
  • Annual Education Stipend
  • Tuition Reimbursement

• Social Health
  • Charitable Matching Gifts program
  • Dollars for Doers volunteer program
  • Paid volunteering days
  • 15+ Employee Resource & Affinity Groups

Total Cash Compensation Range

Inclusive of annual base salary and target incentive

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.