Customer Service Representative

Charlie's Produce - Who We Are

Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.

With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.

What we offer:

• An amazing company culture!
• Medical/Dental/Vision on the first of the month following hire.
• ESOP (Profit Sharing) and 401(k).
• Paid vacations, paid holidays and sick days.
• 100% Prepaid College Tuition for employees and their dependents.
• Employee assistance program (EAP).

Additional Compensation Details:

• $22-24.00 hour, depending on experience.
• Potential 90-day performance-based raise.
• Yearly review with possibility of increase based on performance and tenure.

Schedule:

• 5 days a week, 8-hour shifts, weekends and holiday rotationsrequired
• Shift start timewill rangefrom 7:00am to 9:00am

The Role: Customer Service Representatives, work in the sales department and are responsible for processing orders, running various reports, and providing information about the products and services the company provides for its customers. To address any customer needs, the team works closely with the Operations, Transportation and Sales teams on a daily basis.

Essential Responsibilities Include, but Not Limited To:

• Provides timely and accurate information to incoming customer requests about order status and product details.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer's service expectations.

Required Skills and Experience:

• Must know Ten Key by touch.
• Must have intermediatelevel computer experience, data entry.
• Previous experience providing customer service via phone and email.
• Previous experience with internal chat-based communication programs.
• Ability to multi-task while recording accurate information.
• Detail-oriented
• Reliability to work the assigned weekly schedule.

Preferred Skills and Experience:

• Previous knowledge of the produce industry and varieties of produce.
• PC skills:Microsoft Office suite, Tableau, AS400.
• Professional and pleasant telephone demeanor.
• Adaptability/Flexibility, with the ability to react quickly to changing requirements from internal and external conditions while maintaining good communication with all parties involved.
• Must have strong written and verbal communication skills.

All your information will be kept confidential according to EEO guidelines.

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit:Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/

Recruiters - DO NOT CONTACT!