Global Merchandising Specialist

GLOBAL MERCHANDISING SPECIALIST

The Global Merchandising Specialist plays a key supporting role in executing Benchmade's global digital and marketplace merchandising initiatives. Partnering closely with the Global Digital Merchandiser, this position ensures operational excellence across global eCommerce platforms, optimizing product presentation, content accuracy, and campaign execution to deliver a premium and consistent brand experience worldwide.

Reporting to the Global Digital Merchandiser, this role provides hands-on support in day-to-day merchandising operations, global site updates, and international account management. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and brings curiosity and passion for digital commerce and global markets.

RESPONSIBILITIES

GLOBAL MERCHANDISING EXECUTION

• Execute global product merchandising updates and ensure accuracy across Benchmade's international eCommerce and partner platforms.
• Support the setup and maintenance of product listings, descriptions, pricing, categorization, and visual assets for international markets.
• Collaborate with the Global Digital Merchandiser to optimize taxonomy, navigation, and digital content for maximum product visibility and conversion.
• Maintain and update international merchandising calendars and timelines for new product launches, promotions, and seasonal campaigns.

• Support ongoing international expansion by assisting in market research, localization efforts, and new regional platform onboarding.

• Audit global product listings regularly to ensure consistency with brand standards and compliance with partner requirements.
• Collaborate with creative, brand, and marketing teams to ensure localized content and assets align with the global brand strategy.
• Assist in implementing A/B testing and site optimization initiatives to drive continuous improvement.
• Monitor and report on merchandising KPIs and product performance across international regions.
• Support alignment between global and regional teams to ensure a cohesive digital experience while adapting to local market nuances.

INTERNATIONAL ACCOUNT SUPPORT

• Support management of international eCommerce partners and distributors to ensure accurate listings, on-brand content, and promotional consistency.
• Help execute merchandising strategies for international campaigns, seasonal events, and new product introductions.
• Track and report on international account performance metrics, identifying trends, opportunities, and challenges.
• Collaborate with operations and supply chain partners to maintain accurate product availability and fulfillment success across regions.
• Partner with customer experience teams to ensure global consistency in product data and end-user experience.
• Assist with issue resolution for international listings, partner requests, or customer feedback.
• Stay informed on global eCommerce trends, regional platform updates, and cultural considerations influencing consumer behavior.
• Support third party marketplaces (like Amazon) with merchandising updates, product accuracy, and promotional consistency across global marketplaces.
• Use Asana (or similar project management tools) to manage merchandising tasks, timelines, and cross-functional workflows.
• Coordinate with fulfillment teams to ensure smooth replenishment and prevent out-of-stock or overstock issues.

QUALIFICATIONS

• Bachelor's degree preferred; focus in Marketing, Merchandising, International Business, or related field a plus.
• 2-4 years of experience in digital merchandising, eCommerce, or international business operations.
• Familiarity with eCommerce platforms such as Shopify, Amazon, or regional marketplaces.
• Strong attention to detail with the ability to manage multiple projects and priorities.
• Analytical thinker with experience using tools such as Google Analytics, Excel, or similar reporting platforms.
• Understanding of SEO, localization, and digital content optimization.
• Effective communication and collaboration skills with cross-functional and global teams.
• Proactive, adaptable, and eager to learn in a fast-evolving digital commerce environment.
• Passion for digital retail and global market trends.

ABOUT THE TEAM

The E-commerce & Customer Experience team at Benchmade is a fast-paced place to be. This team sets ambitious targets and moves quickly to beat goals. The team is responsible for creating best-in-class experiences for our customers-whether through an engaging campaign, a frictionless checkout, or timely customer support.

The shared goal? Efficient growth at high speed! Benchmade is centered around growth and progress, offering an environment designed to give people the tools to develop holistically-to stay active, to learn, to explore, and to innovate.

COMPANY CULTURE

We Rally. No matter what each day throws at us, we work together to find solutions that exceed the problem at hand. It's a collaborative, empowering phrase that speaks to our resilience while chasing our mission to elevate the entire knife category. Our reputation for enduring quality is evident in every knife we release. Our core values drive how we treat our employees, our customers, and our retail partners.

1. Elevate Everything: We bring a specific set of skills to the table, offering up our expertise and resources to enhance the work of others. We challenge each other to be the best in order to achieve enduring value in the eyes of our customers.
2. Better is Better: There is no finish line; we strive for continuous improvement in everything we do. We obsess over every detail to find ways to improve our products and our process.
3. Unapologetically Accountable: We're open and honest in how we speak and listen. We celebrate each other's successes and collectively rally to solve every challenge. We own it!
4. Courageous Innovation: There are elegant ideas awaiting discovery in everything we do. We push everyone around us to pursue those ideas openly so we can continue to dominate the category.
5. Community-Driven: As a family business, we understand the importance of enriching the communities we call home. As a company, and as individuals, we work to make our expertise available to do the most good for those around us.

ABOUT BENCHMADE

With a rich history dating back over 30 years, Benchmade is the product of many dedicated employees, a never-quit demand for excellence and the de Asis family's vision and total commitment to culture, service and innovation. Les de Asis incorporated as Bali-Song, Inc. and rented a small shop in a second-story mezzanine in California. The original equipment was purchased from the owner of a manufacturing operation who was looking to retire. Utilizing the rudimentary technology available to him at the time, Les began building handmade custom Bali-Songs, and the success of these custom Balis spurred the creation of the first production Bali-Song: The model 68. Over the next seven years, the company expanded its product offerings into fixed blades and conventional folding knives, and evolved its name from Bali-song, Inc. to Pacific Cutlery Corp. Due to its inability to control quality, price, and delivery, Pacific Cutlery Corp. filed for bankruptcy and was dissolved.

In 1988, Les reintroduced a new company and new version of the Model 68; This time with a drive to produce product in the US and an even stronger commitment to product availability, quality, and customer relationships. The company now needed a new name. While there was "handmade" and "factory-made," it was "Benchmade" that described the quality of Les' product. He was building an operation that made precision parts, but with hand assembly on the finished products. This was a "bench" operation and Les wanted the name to reflect the marriage of manufactured and custom. In short, it describes Benchmade's position in the market- even to this day.

Benchmade moved from California to a facility in Clackamas, Oregon and began producing knives there under the name Benchmade, Inc. This was a major turning point, as the company was now located in the epicenter for knife manufacturing. Many technological advancements were now possible and Benchmade became the first company to own and employ a high-power laser cutter, allowing for work with steels too hard to stamp. To this day Benchmade continues to focus on innovation, customer needs, responsible business ethics, and operations to bring the highest quality products to the world's elite. This is the story of Benchmade.