Program Support Assistant-11-085-SC/ Pasadena Hope Center

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Program Support Aid provides general oversight of residents and rooms, checking in and discharges of residents, and evaluates and reports on resident's condition to the Case Manager and Program Manager. The Program Support Aid is also responsible for assisting staff in the completion of documentation and tracking resident's progress upon discharge and follow-ups.

Essential Functions

• Provide professional, compassionate, and safe care for all residents. Respond to clients needs promptly, professionally, and with great courtesy. Provide support to all residents.
• General monitoring of clients to ensure that a safe, quiet, and friendly atmosphere is maintained.
• Explain rules and procedures to all clients.
• Ensure client adherence to program policies and procedures.
• Assist in coordinating lease-up move-ins.
• Follow all program rules and TSA policies and procedures.
• Complete all daily logs, gather all needed signatures, and give complete end-of-shift reports to the oncoming shift and to the Program Manager.
• Monitor the house and residents, make rounds as directed by your supervisor.
• Document and report unusual occurrences, incidents, and injuries.
• Ensure that residents' rooms are neat and clean, hallways are free of obstructions and other safety hazards.
• Provide appropriate involvement in coordination with other staff so that safety and security measures are adhered to.
• Maintain security inside and outside of the building and check in and out guests from the building.
• Respond promptly and appropriately to emergency situations.
• Maintain resident confidentiality.
• Assist in programmatic daily operation needs including general program maintenance.
• Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
• Assist with cleaning common areas as needed, room turnovers, and donations.
• Ability to work a flexible schedule with varying hours as needed.
• Outreach to local and LA County organizations to promote events at Hope Center for all residents.
• Assist with event planning and coordinate staff from other organizations as directed by your supervisor/management.
• All duties will be performed in a courteous manner, allowing clients and staff to maintain a healthy sense of self-worth.
• Other duties as assigned by your immediate supervisor and/or management personnel.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift at least 25 lbs.

Minimum Qualifications

• High School Diploma or GED Required
• Must possess a valid Class C California Driver's License.
• Bilingual English/Spanish preferred.
• Must pass criminal background check in order to be eligible for employment.
• The ability to read, write, speak, and understand English.
• Attainment of at least 18 years of age.

Skills, Knowledge & Abilities

• Must be culturally sensitive and non-judgmental.
• Knowledge and sensitivity regarding issues of homelessness, mental health and chronic illness
• Ability to obtain annual TB test and complete other required Salvation Army trainings (decision driving, PTM, etc.)
• Basic information of blood borne infection and universal precautions including the use of protective devices.
• CPR/First Aid Certification.