Patient Access Representative I

UNC Health Care
United States, North Carolina, Hendersonville
960 Spartanburg Highway (Show on map)
Nov 11, 2025
Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. JOB SUMMARY The Patient Access RepresentativeIis commonly the first point of contact for patients and providesthe firstimpressions of our healthcare system. Theyaccurately register patients for healthcare services,facilitateand guide the patient into the system of care, and act as a resource for patients and their families. The Patient Access Repis responsible forall aspects of the patient registration process. RESPONSIBILITIES AND SCOPE Greetsandincorporatespatients and families into our system of care, ensuring positive customer servicethroughdemonstrationof a caring, professional, and helpful disposition. Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information. Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards. Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable,usesandexplainsprice estimation tool to providebestaccuratefinancial obligations to patients. Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients Ability to work onsite and travel in a reliable vehicle between assigned locations with predictable, reliable, and prompt attendance. PHYSICAL DEMANDS Prolonged periods of sitting at a desk and working on a computer. Frequent standing, walking, and movement between departments or patient care areas. Occasional lifting, carrying, pushing, or pulling of items weighing up to 25 pounds Regular use of hands and fingers for data entry, typing and handling paperwork Visual acuityrequiredto read computer screens, documents, and patient informationaccurately Ability to communicate clearly and effectively in person and over the phone May occasionally need to bend, stoop, or reach QUALIFICATIONS Required High school diploma or GED equivalent Experience performing in a customer service capacity Experience working in a business system, such as an electronic medical recordkeeping (EMR) point of sale (POS) or inventory system Preferred Experience or formal instruction in the use of medical terminology Experience working or with one or more electronic medical recordkeeping (EMR) system Job Details Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Patient Accounting Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Weekend Location of Job: PARDEESUPP Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.