Adaptation Specialist

Adaptation Specialist

Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Key Tasks
The
Adaptation Specialist is responsible for delivering exceptional customer
service and technical support for custom power wheelchairs. This role requires
a strong understanding of product configurations, adaptation processes, and
customer needs. The specialist interprets both standard and complex adaptation
requests, processes orders, and collaborates with internal teams-including
Engineering, R&D, Production, and Customer Service-to ensure accurate,
safe, and timely fulfillment of wheelchair parts and custom adaptations.
Success in this role depends on attention to detail, technical comprehension,
and a commitment to quality and customer satisfaction.

Customer
Communication & Support:
Respond to inquiries via email and phone
regarding adaptations requests.
Assist customers and dealers in identifying
correct components based on wheelchair models and specific needs.
Provide clear, professional communication to
clarify requests and resolve issues.

Special Adaptation
Management:
Review and interpret both simple and complex
adaptation requests with precision.
Analyze how requested components integrate
with existing chair systems.
Compile data from internal systems, design
documents, and customer notes to create accurate adaptation sheets.
Ensure all requests meet company standards,
safety guidelines, and regulatory requirements.

Cross-Functional
Collaboration:
Communicate with Engineering, R&D,
Production, and Customer Service to confirm specifications and
feasibility.
Stay current on product lines, part
compatibility, and new adaptation options.
Support continuous improvement by identifying
recurring issues and suggesting process enhancements.

Why Permobil is a great next step for you!

1. You'll make a difference. Every day

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives.

2. You'll make your mark as part of our future

We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

3. You'll feel welcome from day one

We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

4. You can have a lifestyle you love

You're always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love - at work and beyond.

Who you are
You are passionate, innovative, and ambitious.
You want to make a difference for others and feel fulfilled when you can see
the link between the work you do and positive improvements in the lives of
others. You search out opportunities and are prepared to go off the beaten
track to chase your dreams. You don't follow the herd - you find new ways of
working and go where you see potential to make your mark. You are a pioneer, a
revolutionary, a game-changer and you are who we're looking for.

Your Background
High school diploma or equivalent required.
Associate or bachelor's degree in a technical, mechanical, or healthcare-related field preferred.
3-5 years in technical
support, product configuration is preferred.
Other
qualifications or experiences.

Information
Please apply via our career page. We will
conduct selection continuously so send us your application today!

For additional information about the position, please contact Manager title, Manager name, Manager Contact information.
For information about the recruitment process, please contact the recruiter, Recruiter Name, HR BP contact info.

For information regarding Permobil's Privacy Notice, please visit privacy.permobil.com

At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions.

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

More about Permobil

Permobil founder Dr. Per Udden believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users' needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company's storied history and complete product line, visit permobil.com.