Director, Business Insights

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

Director, Business Insights

We are seeking a highly strategic and results-oriented Director, Business Insights to join the core Strategy, Planning, and Data Insights organization at Informatica. This is a pivotal leadership role responsible for transforming the company's data assets into actionable intelligence that drives strategic and operational decisions, with a critical focus on the Customer Experience domain. You will define the analytical agenda, ensure the quality and delivery of all executive-level reporting, and champion the adoption of advanced analytical techniques across the business.

The Director, Business Insights reports to the Senior Director, Strategy, Planning, and Data Insights and acts as the key analytical and strategic partner for the Customer Experience leadership team.

Customer Experience at Informatica comprises various critical functions like Customer Success, Global Customer Support, Renewals, Professional Services, and Education services. This team is one of Informatica's strongest assets, enabling us to provide best-in-class experience to our customers and strengthen relationships by delivering on our promise of superior technology and proven results.

This role requires a blend of deep analytical acumen and executive presence, focused on ensuring that the entire Customer Experience ecosystem is optimized through data-driven strategies, from improving retention models to standardizing global performance reporting.

Success hinges on a proven ability to translate complex data findings into clear, persuasive strategic recommendations that influence senior leadership.

The Director, Business Insights is accountable for the governance, quality, and strategic application of all analytical output focused on customer health and business efficiency. Your responsibilities and goals include:

• Executive Insights & Delivery: Own the end-to-end process for generating and presenting high-quality, timely strategic reports, including all executive-level deliverables (e.g., Board Decks, Investor Reviews, Quarterly Business Reviews). Achieve 100% on-time delivery of compelling insights for senior leadership.
• Customer Value & Behavior Frameworks: Oversee the strategic design and integration of robust analytical frameworks that provide deep insights into customer behavior, retention, and value optimization across Customer Success, Renewals, and Support functions. Champion the successful incorporation of these models into all relevant business reports.
• Strategic Data Enrichment: Lead the initiative to systematically incorporate external market, economic, and industry variables into core reporting, enhancing strategic forecasting, trend analysis, and competitive positioning within the Customer Experience domain.
• Analytical Transformation & Process: Drive organizational efficiency by establishing and socializing standardized reporting processes and reusable insight templates. Lead regular, high-impact stakeholder review sessions to ensure analytical output directly supports evolving Customer Experience strategies.
• Advanced Analytics Adoption: Provide strategic direction and governance for the adoption of AI and advanced analytics techniques to automate complex, multi-variable trend analysis, ensuring high utilization and trust across leadership.
• Trusted Partnership: Serve as the primary strategic insights partner to senior leaders across the Customer Experience organization and other Informatica counterparts, translating data findings into concise, actionable strategic plans and recommendations.

• 10+ years of professional experience in Business Insights, Analytics Strategy, Corporate Strategy, or a related role within the technology sector.
• 5+ years of experience in a leadership or management capacity, focused on influencing and partnering with Senior leaders and/or C-suite executives.
• Exceptional Business Acumen: Deep understanding of enterprise software business models, key customer metrics (e.g., retention, churn, adoption rates, service efficiency), and the ability to link analytical insights directly to financial and strategic outcomes.
• Executive Storytelling: Proven ability to synthesize vast amounts of complex data into simple, strategic, and persuasive narratives suitable for an executive audience.
• Analytical Governance: Strong foundational knowledge of analytical methodologies, predictive modeling, and data visualization best practices, sufficient to critique and guide technical analytics teams.
• Stakeholder Management: Demonstrated track record of managing complex, cross-functional relationships and effectively prioritizing analytical efforts across competing business demands.
• Data Proficiency: Experience navigating data environments, understanding SQL concepts, and operating with a major BI visualization platform (e.g., Tableau, Power BI, Looker).
• GenAI Skills: Experience with GenAI Technologies to enhance analytics, automate insights and improve data storytelling is a huge plus

• Advanced degree (e.g., MBA, MS) in a quantitative discipline, Finance, or Strategy.
• Experience operating within a Customer Success, Renewals, or Global Support organization in a large enterprise.
• Experience building or refining an integrated reporting structure that consolidates metrics from multiple service functions (e.g., Support, Professional Services, Education).

We are seeking a highly strategic and results-oriented Director, Business Insights to join the core Strategy, Planning, and Data Insights organization at Informatica. This is a pivotal leadership role responsible for transforming the company's data assets into actionable intelligence that drives strategic and operational decisions, with a critical focus on the Customer Experience domain. You will define the analytical agenda, ensure the quality and delivery of all executive-level reporting, and champion the adoption of advanced analytical techniques across the business. The Director, Business Insights reports to the Senior Director, Strategy, Planning, and Data Insights and acts as the key analytical and strategic partner for the Customer Experience leadership team. Customer Experience at Informatica comprises various critical functions like Customer Success, Global Customer Support, Renewals, Professional Services, and Education services. This team is one of Informatica's strongest assets, enabling us to provide best-in-class experience to our customers and strengthen relationships by delivering on our promise of superior technology and proven results. This role requires a blend of deep analytical acumen and executive presence, focused on ensuring that the entire Customer Experience ecosystem is optimized through data-driven strategies, from improving retention models to standardizing global performance reporting. Success hinges on a proven ability to translate complex data findings into clear, persuasive strategic recommendations that influence senior leadership.

((List the technology that we'll use in the role (eg. Java, AWS, Hadoop))

The Director, Business Insights is accountable for the governance, quality, and strategic application of all analytical output focused on customer health and business efficiency. Your responsibilities and goals include:

• Executive Insights & Delivery: Own the end-to-end process for generating and presenting high-quality, timely strategic reports, including all executive-level deliverables (e.g., Board Decks, Investor Reviews, Quarterly Business Reviews). Achieve 100% on-time delivery of compelling insights for senior leadership.
• Customer Value & Behavior Frameworks: Oversee the strategic design and integration of robust analytical frameworks that provide deep insights into customer behavior, retention, and value optimization across Customer Success, Renewals, and Support functions. Champion the successful incorporation of these models into all relevant business reports.
• Strategic Data Enrichment: Lead the initiative to systematically incorporate external market, economic, and industry variables into core reporting, enhancing strategic forecasting, trend analysis, and competitive positioning within the Customer Experience domain.
• Analytical Transformation & Process: Drive organizational efficiency by establishing and socializing standardized reporting processes and reusable insight templates. Lead regular, high-impact stakeholder review sessions to ensure analytical output directly supports evolving Customer Experience strategies.
• Advanced Analytics Adoption: Provide strategic direction and governance for the adoption of AI and advanced analytics techniques to automate complex, multi-variable trend analysis, ensuring high utilization and trust across leadership.
• Trusted Partnership: Serve as the primary strategic insights partner to senior leaders across the Customer Experience organization and other Informatica counterparts, translating data findings into concise, actionable strategic plans and recommendations.What We'd Like to See

• Advanced degree (e.g., MBA, MS) in a quantitative discipline, Finance, or Strategy.
• Experience operating within a Customer Success, Renewals, or Global Support organization in a large enterprise.
• Experience building or refining an integrated reporting structure that consolidates metrics from multiple service functions (e.g., Support, Professional Services, Education).Role Essentials
• 10+ years of professional experience in Business Insights, Analytics Strategy, Corporate Strategy, or a related role within the technology sector.
• 5+ years of experience in a leadership or management capacity, focused on influencing and partnering with Senior leaders and/or C-suite executives.
• Exceptional Business Acumen: Deep understanding of enterprise software business models, key customer metrics (e.g., retention, churn, adoption rates, service efficiency), and the ability to link analytical insights directly to financial and strategic outcomes.
• Executive Storytelling: Proven ability to synthesize vast amounts of complex data into simple, strategic, and persuasive narratives suitable for an executive audience.
• Analytical Governance: Strong foundational knowledge of analytical methodologies, predictive modeling, and data visualization best practices, sufficient to critique and guide technical analytics teams.
• Stakeholder Management: Demonstrated track record of managing complex, cross-functional relationships and effectively prioritizing analytical efforts across competing business demands.
• Data Proficiency: Experience navigating data environments, understanding SQL concepts, and operating with a major BI visualization platform (e.g., Tableau, Power BI, Looker).
• GenAI Skills: Experience with GenAI Technologies to enhance analytics, automate insights and improve data storytelling is a huge plus

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.