New

Kinetic Fiber NOC Analyst I

Uniti
life insurance, vision insurance, 401(k)
United States, Arkansas, Little Rock
2101 Riverfront Drive (Show on map)
Nov 11, 2025
Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies. www.GoKinetic.com _________________________________________________________ About the Role: The Kinetic Fiber NOC Analyst is responsible for proactive surveillance, triage, dispatch, and coordination of repair activities for the Kinetic Fiber Distribution Network. This role ensures rapid detection and resolution of network events impacting multiple broadband customers, driving cross-functional collaboration to minimize downtime and ensure timely restoration. The Analyst will interact with various internal NOC verticals to include Transport NOC, Kinetic Broadband NOC, NOC Automation, Kinetic Repair, Dispatch, Field Operations, Kinetic Construction, and Single Source Fiber Providers to quickly resolve service outages and impairments. The role will serve in a technical support NOC organization that (via automation) proactively monitors the Kinetic Fiber network for faults, performs diagnosis of service troubles and works aggressively to repair identified issues. What You'll Do: Monitor ticket queue for automation-generated and manually created tickets as well as accept ad-hoc reports from partner verticals Create, update, and manage trouble tickets in the Kinetic Salesforce (KSF) system. Validate alarms and confirm whether issues are isolated to the distribution network or tied to higher-level network events. Ensure network problems are resolved quickly and effectively. Technical skills on Broadband PON vendor platforms (Adtran, Calix, Nokia) and distribution fiber networks will be required. Work with internal groups, vendors, and carriers to resolve network and customer circuit problems Accept inbound calls from field technicians for technical support and restoral confirmation. Ensure adherence to NOC/Company standards, processes and procedures Maintain accurate and timely documentation of incident progress, repair activities, and resolution outcomes within KSF. Support performance tracking and continuous improvement through detailed record-keeping. Do You Have? Previous troubleshooting experience of Broadband network elements, protocols, and services Troubleshooting experience and technical understanding of GPON and XGS-PON technologies, specifications and protocols. Understanding of Fiber Distribution Networks Fundamental understanding of telecommunication networks including L1 through L3 Even Better: 1-2 years of operations experience in a Telecommunications Network Operations Center OR 2+ years of operations experience in a Telecommunications Field Operations role Experience working with Salesforce ticketing system Proficiency with Microsoft Word, Excel, Access, and Visio Minimum Requirements: College degree in Engineering or a related field and 1-3 years professional level experience; or 1-2 years professional level related Engineering/Technical experience; or an equivalent combination of education and professional level related Engineering/Technical experience required. The starting compensation range for this job is $42,869 to $54,683 annually. IND456 _________________________________________________________ Our Benefits: Medical, Dental, Vision Insurance Plans 401K Plan Health & Flexible Savings Account Life and AD&D, Spousal Life, Child Life Insurance Plans Educational Assistance Plan Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements. Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.