I.S. Technical Support Specialist

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers' expectations.

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.

We are dedicated to the growth and success of our business, our customers, and our employees-continuing our commitment to delivering quality since 1906.

Position Summary and Responsibilities:

The primary duties of this position are to set up, install, manage, document, and maintain local area networks and resources, including the troubleshooting and resolution of computers, tablets, printers, network gear, and other devices issued in an IT environment. This position helps manage computers and other IT hardware inventory throughout its entire lifecycle and ensures that such inventory is compliant with software licensing agreements. This position sets up and/or installs computers and network devices, including cell phones and tablets, and performs diagnostic testing and repairs of these and other devices when needed. This position demands a technically skilled, diplomatic, and highly motivated individual.

* Responsible for the inventory, accounting, and functionality of all IT devices.

* Help manage software and hardware inventory.

* Responsible for the setup of computers, tablets, peripherals, cell phones and other network devices.

* Install, maintain, and support corporate applications.

* Ensure proper levels of OS / iOS and application software for all computers and tablets to insure optimum functionality.

* Perform diagnostic testing and repair to computers and other devices. This would include making economic business decisions to replace or upgrade devices and other hardware.

* Responsible for the application and maintenance of appropriate system security and software at the workstation level.

* Help train users as needed.

* Develop and enhance I.S. communication processes as change dictates.

* Assist on special projects, as needed.

* Assist personnel in their use of computer hardware and software, as needed. This includes remote users.

* This is an hourly paid job, but at times you may need to provide 24x7 on-call support, as needed.

* Travel to other company offices and perform some or all the duties listed above.

Education and/or Work Experience Requirements:

* At least 2 years of experience in the primary areas of responsibilities of this position.

* TCP/IP communications protocol, both LAN and WAN communications equipment and infrastructures, proficient in the knowledge of PC and MAC hardware components. Microsoft Office software products, etc.

* Good interpersonal skills, work attitude, and work ethic. Able to work with all levels of personnel. Good oral and written communications skills and can participate well in a team environment.

* Bachelors or Technical degree or equivalent experience.

Ben E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families.

* Medical, Dental, Vision, Life Insurance

* Short and Long Term Disability

* 401K with matching contribution

* Profit-Sharing Plan (100% company-paid)

* Employee Assistance Program

* Wellness Program

* Educational Assistance Program

* Paid Vacation and holidays

* Employee Credit Union

We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positively impact the quality of the decisions we make about our business.

Here at Ben E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believe our differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor

Minorities/Females/Veterans/Disabled