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Customer Service Representative Associate

Ampcus, Inc
United States, Delaware, Wilmington
Nov 12, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Service Representative Associate. Location: Wilmington, DE. Job Description: Pension Customer Service Representative will be responsible for providing personalized and professional service to participants of over 630 Pension Plans in response to incoming inquiries related to their 1099 tax forms. This may include updating addresses, mailing, emailing, or faxing duplicate copies of annuitants 1099 tax form. Respond positively to participants in incoming calls, providing a high level of service and quality that exceeds customer expectation. Provide necessary and appropriate assistance in the completion of the 1099 request, both phone and mail. Coordinate duties and tasks by effective prioritization of responsibilities and time management. Skills Required: Attention to detail and accuracy. Excellent written and oral communication skills. Good problem solving and analytical skills. Strong Customer and Team Orientation. Ability to work independently with minimal supervision. Proficient in MS Office: Word, Excel, and Outlook. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.