System Service Supervisor

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Pay Rate

This job classification has a salary step structure effective January 1, 2025. Individuals hired into the classification will generally be appointed at step 1 of the salary range and will advance to step 2 after working in the position for six (6) months, to step 3 one year from date of hire, and to steps 4 and 5 at one-year intervals of time thereafter. Each salary step progression will provide a 5% increase to the employee's base salary until step 5 is reached. The salary range for this job classification is $114,545.60 to $139,235.20.

Starting negotiable annual salary will be $114,545.60/annually (Step 1), commensurate with experience and education

Reports To

Assistant Superintendent, System Service

Current Assignment

This job announcement will be used to fill (3) three vacancies.

BART's System Service Department is seeking a supervisor with expertise in industrial cleaning and janitorial services to lead departmental operations. This role involves strategic management of station sanitation, cross-departmental collaboration to uphold cleanliness standards, and coordination with internal teams and external partners to ensure safe, clean stations that support BART's commitment to world-class transit service in the Bay Area.

This position will assist the Assistant Superintendent, System Service and/or his designee, by coordinating and supervising janitorial maintenance services on assigned shifts within District stations and facilities. This position represents the full supervisory level over varied janitorial positions located throughout The District. Thus, incumbents are expected to exercise independent judgment in the day-to-day conduct of work. This position also provides for the instruction of staff in work and safety procedures. In addition, the incumbent will participate in the development and implementation of goals, objectives, policies and priorities, and performs related work as assigned. The incumbent may be required to work on various shifts in order to effectively manage and coordinate janitorial services.

The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process:

• Principles of supervision, training and performance evaluation
• Modern and complex janitorial and maintenance principles and practices
• Ability to effectively communicate verbally and in writing
• Ability to analyze problems; make decisions and direct a work force
• Interpretation and implementation of general rules and procedures; and Collective Bargaining Agreements
• Basic computer applications and familiarity with Information Systems

Selection Process

This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations)

The selection process for this position will be in accordance with the applicable collective bargaining agreement.

Application Process
External applicants may only apply online, at www.bart.gov/jobs.Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.

Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on Employee Connect. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P.O. Box 12688, Oakland, CA 94604-2688.

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the application form itself.

1. Coordinates the organization and staffing activities for janitorial maintenance operations and services on an assigned shift within District stations and facilities.
   
   
2. Participates in the development and implementation of goals, objectives, policies and priorities; recommends and implements resulting policies and procedures.
   
3. Identifies opportunities for improving service delivery methods and procedures; identifies resource needs; reviews with appropriate management staff; implements improvements.
   
4. Manages, coordinates, and assigns all janitorial activities for department employees; reviews the work plan for assigned janitorial services and activities; monitors work flow; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems.
   
5. Coordinates janitorial and maintenance work with various supervisors and operations staff to ensure minimal disruption of patron services.
   
6. Determines materials, supplies, cleaning products and labor requirements to complete assigned work; purchases materials, supplies, and cleaning products from different vendors; assigns resources and staff.
   
7. Coordinates and inspects work performed; ensures that established cleanliness standards are met; establishes that District goals have been exceeded.
   
8. Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
   
9. Enters and receives data in PeopleSoft including time accounting, time keeping, attendance control, queries, and reports.
   
10. Provides staff assistance to the Assistant Chief Transportation Officer, Service Delivery; participates on a variety of committees; prepares and presents staff reports and other correspondence as appropriate and necessary.
    
11. Coordinates janitorial and maintenance activities with those of other divisions and outside agencies and organizations.

Education:
Possession of a high school diploma, GED or recognized equivalent.

Experience:
Four (4) years of (full-time equivalent) verifiable janitorial experience which must have included at least one (1) year of administrative and/or lead or supervisory experience.

Other Requirements:
Must possess a valid California driver's license and have a satisfactory driving record.
Supervisor Training, and Security Awareness preferred.

Knowledge of:

• Operational characteristics, services and activities of a janitorial maintenance program.
• Modernandcomplexjanitorialandmaintenanceprinciplesandpractices.
• Methods,techniques,suppliesandequipmentusedinjanitorialoperations.
• Practicesandproceduresoftimekeepingsystems.
• Principlesofsupervision,trainingandperformanceevaluation.
• Occupationalhazardsandstandardsafetypractices.
• Related Federal, State and local laws, codes and regulations.

• Supervising and coordinating janitorial maintenance services.
• Supervising,training,directingandcoordinatingtheworkoflowerlevelstaff.
• Allocatingstaffandpurchasingresourcestoprovideservices.
• Ensuringtheadherencetosafeworkpracticesandestablishedcleanliness standards.
• Coordinatingjanitorialandmaintenanceservicestominimizedisruptionofpatron services.
• InterpretingandexplainingDistrictjanitorialandmaintenancepoliciesand procedures.
• Preparingclearandconcisereports.
• Communicatingclearlyandconcisely,bothorallyandinwriting.
• Establishing and maintaining effective working relationships with those contacted in the course of work.

Equal Employment OpportunityGroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov.

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.