Card Product Manager

This is a remote role that may only be hired in Arizona, North Carolina, South Carolina, or Texas.

This position is responsible for the profitability and growth of business products. Reviews customer feedback, quantitative analysis, and market trends to facilitate development of a profitable product. Coordinates all functions of development from conception to implementation. Suggests enhancements, monitors customer experience, and ensures compliance with best practices.

• Development - Assists in all stages of development for a business product. This includes but is not limited to planning & design, compiling resources, execution, and monitoring product launch. Tracks and reports progress to appropriate parties.
• Product Management - Ensures products are developed and managed with a coordinated strategy. Collaborates with both internal and external parties to implement enhancements and resolve issues.
• Market Analysis - Conducts analysis of market trends including changing regulations, competitor options, and evolving customer needs. Recommends changes based on analysis results to increase profitability and product appeal.
• Customer Engagement - Tracks customer experience through all stages of a product. Develops strategies to ensure customer satisfaction and acquisition.

Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management

Skill(s): Product ownership , Agile product management , Stakeholder management , Product strategy documentation, Customer journey optimization , Product issue resolution , Product financial planning

Preferred Qualifications

• Proven ability to build relationships and work effectively in cross-functional teams (technology teams)
• Strong analytical and strategic thinking ability
• Knowledge of Agile routines and experience leading in an Agile environment
• Credit Card experience
• Experience in financial instituions or fintech

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.