Public Safety Manager

Job Profile Summary

This role focuses on preventing workplace accidents and promotes health and safety awareness and education to individuals within the organization. In addition, this role focuses on performing the following Associate Safety related duties: Prevents workplace accidents and promotes health and safety awareness and education for employees. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that manages experienced professionals who exercise latitude and independence in assignments. Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures.

Job Overview

This position has the primary responsibility for the day-to-day operations and administration of the Public Safety Department. Responsibilities encompass staffing and supervision of the daily and long range operational activities of the department; assists in establishing and interpreting policies and investigates all violations of criminal laws and hospital policies. Assists with the establishment of initiatives to reduce risk. Collaborates with other departmental administrators and staff to share knowledge, articulate expectations, and evaluate the effectiveness of the hospital's Public Safety program.

Job Description

Minimum Qualifications:

1. High school diploma or equivalent.

2. Security or First Responder certifications such as CPR/AED, CPI NCI, AVADE, MOAB, MDTS, Stop the Bleed, Nasal Naloxone Certifications, and Hazmat.

3. Five (5) years of security operations experience with three (3) years in a supervisory capacity.

4. Two (2) years of hospital-based experience.

Preferred Qualifications:

1. Bachelor's degree in Criminal Justice or Graduate of Police Academy

2. Previous Military or Law Enforcement experience or ability to become licensed as a Special State Police Officer pursuant to MGL 22c Section 63.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Oversees scheduling and monitors and supervises work to ensure compliance with established policies, procedures and standards. Communicates reviews and monitors procedural changes to staff. Recommends and implements staffing changes, develops and manages team projects and coaches and develops staff.

2. Assists the Director in program design and management.

3. Makes recommendations concerning corrective action, remedial training, or commendations for Public Safety staff. Reviews and may investigate incidents involving use of force and/or complaints concerning Public Safety staff.

4. Reviews incident activity and productivity reports, analyzes trends, patterns and develops proactive strategies based on findings. Researches, benchmarks and develops new programs. Ensures all Departmental records and reports are prepared in accordance with established policies and procedures.

5. Ensures required Departmental, Hospital, Joint Commission, OSHA and other safety standards are established and maintained. Ensures quality of work in meeting Hospital and Departmental standards. Follows up with staff to ensure resolution and prevents reoccurrence.

6. Collaborates with other department leaders in implementing Departmental training and recertification programs. Supervises all field-training officers to ensure Public Safety Officers are properly trained in accordance to established Departmental standards.

7. Participates in the implementation, design and execution of all internal and external disaster drills, including training for department staff and officers.

8. Participates in ongoing threat, vulnerability and risk assessment projects. Develops programs to identify areas of vulnerability in all aspects of the hospital's operations and future planning. Participates in project meetings involving site planning, construction and renovation projects and assists with the identification of all potential hazards and designs initiatives to reduce risk and maintain established security standards.

9. Develops and maintains working relationships with local, state and federal agencies and serves as a point of contact and liaison with internal and external public safety representatives in preparing for emergencies.

10. Oversees the department's operational schedule & staff deployment across a 24/7 operational pattern.

11. Collaborates with other department leaders to ensure the department's career ladder is implemented and staff are developed to their full potential.

12. Collaborates with the department's Investigator on conducting follow up investigations of criminal activity and/or policy violations.

13. Collaborates with the Systems and Technology Manager on physical security matters, including assessments, lock/device repair and the Communications Center.

14. Assist with the development of capital and operational budgets for the overall Public Safety budget. Investigates all alternative sources of funding, resources and manages any federal, regional and local grants ensuring fiscal accountability and readiness for accounting and physical audits.

Physical Requirements:

1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.

2. Frequently required to speak, hear, communicate and exchange information.

3. Available to respond to any emergency situation or need to commence an investigation after normal working hours, carry a pager or other notification devices.

4. Able to see and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

5. Occasionally lift and/or move up to 25 pounds.

6. Physically able to perform physical activities such as response to daily operations situations and emergency/disaster situations.

Skills & Abilities:

1. Knowledge of current safety and security trends in management of personnel and technology within the health care industry.

2. Ability to manage and supervise a medium to large sized staff.

3. Analytical ability needed to conduct investigations on security incidents and proven track record to make sound and timely judgments.

4. Knowledge of current emergency management and preparedness methods and best practices, including industry, federal, regional, and local regulations, standards and guidance governing hospital disaster preparedness and response.

5. Knowledge of risk, threat hazard and vulnerability assessment tools.

6. Knowledge of applicable state and federal laws/regulations pertaining to the healthcare environment and security.

7. Skilled in project management and oversight.

8. Excellent organization, facilitation, written and oral presentation skills.

9. Ability to analyze crime statistics and prepare data driven prevention plans.

10. Skilled in Critical Incident Planning, Intervention, and Management.