Nurse Call Service Technician

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Nurse Call Service Technician to join our security business unit.

Primary Responsibilities:

• Install, terminate, and test nurse call systems and related low-voltage devices (e.g., code blue, wandering patient, and staff communication systems).
• Read and interpret blueprints, wiring diagrams, and technical schematics.
• Mount, connect, and label system components, cabling, and network interfaces.
• Configure and program nurse call systems per project requirements.
• Perform functional testing and quality assurance to ensure proper system operation.
• Collaborate with project managers, electricians, and other trades to complete installations on schedule.
• Document installation details, test results, and any modifications for project records.
• Provide on-site troubleshooting and basic end-user training.
• Follow safety protocols, hospital infection control standards, and company policies.
• Stay current with manufacturer training and certifications for nurse call systems (e.g., Rauland, Hill-Rom, Ascom, Jeron, or TekTone).

Basic Qualifications:

• High school diploma or equivalent (GED)
• 2+ years of experience installing or servicing low-voltage systems (fire alarm, access control, intercom, or nurse call)
• Ability to read and interpret construction drawings and wiring diagrams
• Strong troubleshooting, mechanical, and technical skills
• Knowledge of NEC, local building codes, and low-voltage installation practices
• Valid driver's license and reliable transportation

Preferred Qualifications:

• Experience with healthcare environments or nurse call manufacturers (e.g., Rauland-Borg, Ascom, Hill-Rom, or TekTone)
• Low Voltage License or equivalent state certification
• OSHA 10/30 and/or BICSI Installer certifications
• Networking experience (TCP/IP, PoE, or system integration)
• Knowledge in other systems such as Access Control and Cameras preferred

Physical Requirements:

• Ability to lift up to 50 lbs. and work from ladders or lifts
• Work may require bending, kneeling, and prolonged standing
• Ability to work in hospital environments and adhere to infection control procedures

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.