Case Management Supervisor and Quality Lead (CASE MGT HC SUPV 2)

Under the direction of the manager of Clinical Case Management will collaborate with external and internal constituents in accordance with the professional standards of the discipline, applicable regulatory requirements and business objectives of the organization to further enhance the outreach affiliations and future affiliated programs with community providers. Incumbent will be responsible for analyzing such complex business problems using data to provide insight to decision makers. This may include but not limited to independently performing comprehensive analysis, reporting and overall data across the institution. Such data can vary and can span across financial, clinical, and quality data. Leveraging knowledge of business data and market impacts, incumbent will work with appropriate units to understand and prioritize data and information requirements. Reports as needed will be created based on specifications and incumbent will participate to optimize the performance of enterprise tools that add value to the organization. Incumbent will manage data collection, validation, analysis, modeling, and coordination of reporting of data for internal and external use. The incumbent will create and distribute data reports specific to monitored indicators. Serve as a liaison for developing performance improvement quality and safety projects ensuring the appropriate methodology design and deployment. Coach staff and managers on the use of analytical tools to understand collection of data. Coach staff and managers on the interpretation of data dashboards to understand collected and reported data. Apply program management techniques to ensure the on-time, high-quality delivery of all projects. Manage projects and ensure their compliance with department and regulatory
requirements.

The incumbent participates in multiple committees, both internally and externally, representing Clinical Case Management (CCM) Department and the University.

Apply By Date: November 27th at midnight. Interviews may be held at any time.

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Valid California Registered Nurse License without restriction.
• Bachelor's degree in Nursing or other relevant field and several years of experience and/or equivalent combination of experience, education, and training.
• Experience and exposure to providing complex data to executive level constituents.
• Experience with a broad spectrum of complex analytical duties that lead to new and/or not yet tested recommendations.
• Previous experience that impacts broad organizational unit and/or Medical Center Setting.
• Experience in service line program management with skills to manage several projects and processes simultaneously.
• Experience determining and locating unique or specialized sources for collecting information which require thorough and in-depth understanding of the quantitative and qualitative aspects of the analysis.
• Experience performing complex analysis involving multiple variables across a broad spectrum with skills to develop problem-solving methodologies or strategies and evaluates criteria.
• Experience conducting complex data analysis projects as well as measuring and monitoring the consistency and accuracy of data produced through statistical analysis.
• Project management skills in organizing work effectively and to meet given budgets and timeframes while working well under pressure and to remain Flexible in an environment with changing demands and priorities.
• Excellent customer service skills to understand and articulate diverse clients' needs and objectives; manage expectations and deliver as promised and on time.
• Thorough knowledge of business intelligence functions, analytics, industry standards, and best practices.
• Thorough knowledge of relevant internal databases, applications, and tools. Proficiency in understanding of relational databases, database structure and design, data management and data warehousing.
• Strong critical thinking and problem-solving skills to manage complex information, assess problems, and develop effective solutions.
• Strong written and verbal communication skills to convey complex information in a clear, concise manner to explain data analysis to non-technical audiences (diverse audiences including physicians, nurses, allied health professionals, administrator and a wide variety of non-technical staff).
• Strong interpersonal skills for effective collaboration with a broad range of professional and technical staff.
• Skills to organize, synthesize, and analyze large amounts of information both financial and quality.
• Detail-oriented with a commitment to producing analytic product that consistently meets the highest standards of accuracy.
• Thorough knowledge of computer systems and the skills to effectively utilize software applications (MS Office and Outlook) and applicable statistical software applications.
• Knowledge of medical terminology.
• Good problem-solving skills with the skills to define, clarify, and set priorities for producing quality results within established deadlines.
• Excellent planning, organizational, and time-management skills.
• High degree of initiative to anticipate the data needs of the department to research and relate available data sources.
• A team player with a positive attitude who works well in a cross-functional team environment.

Preferred Qualifications

• Lean and Six Sigma training or similar methodologies experience.
• Demonstrated ability to establish and maintain effective working relationships across and beyond the enterprise (Medical Center, Campus, other UC sites, and greater Sacramento Area community) and develop multidisciplinary collaborations in a matrix organization.

Key Responsibilities

• 45% - Supervision
• 25% - Business Intelligence Data Analysis
• 25% - Project Management
• 5% - Network Relationship Management and Development

Department Overview

The purpose of the Clinical Case Management Department is to support the interdisciplinary team in facilitating patient care, with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction while managing the cost of care and providing timely and accurate information to payors.

POSITION INFORMATION

• Salary or Pay Range: $10,191.67 - $21,658.33
• Salary Frequency: Monthly
• Salary Grade: 27
• UC Job Title: CASE MGT HC SUPV 2
• UC Job Code: 006479
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): Days
• Location: Medical Records Building (HSP012)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Loud noise levels - Occasional Up to 3 Hours
• Marked changes in humidity or temperature - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Office workstation, walking to and from hospital.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks