Program Coordinator

Profile of the dept. or college:

The University of Central Florida's (UCF) College of Community Innovation and Education (CCIE) is a one-of-a-kind academic unit with distinct, interdisciplinary expertise and potential for partnership with community stakeholders, conceived to address societal challenges and work alongside the community. Established in 2018, the college offers undergraduate and graduate programs on the main campus and UCF Downtown. At the heart of the college's mission is the institutional commitment to transform lives and strengthen society by developing a unified vision and innovative solutions to complex social issues. CCIE promotes innovation through state-of-the-art interdisciplinary research with social impact, contemporary inclusive teaching and learning practices, and preeminent service for the disciplines, the institution, and the community.

The Opportunity:

Join the Marriage and Family Research Institute team dedicated to supporting families through high-quality services. This role oversees Family Case Coordinators, manages department activities, and ensures fidelity in relationship, career, and financial education workshops. Responsibilities include supervising staff, maintaining data systems, compiling reports, and facilitating workshops while carrying a partial caseload of participants.

Responsibilities:

• Maintain a caseload of approximately 40% of FCC Project Harmony participants, including welcome calls, individualized service plans, weekly confirmations, coaching, referrals, retention efforts, make-up sessions, and documentation.

• Supervise Family Case Coordinators through bi-weekly meetings, individual supervision, daily oversight of service delivery, case assignments, and tracking retention outcomes.

• Facilitate relationship education workshops, boosters, and reunions.

• Collect and manage participant data for research, ensuring fidelity and accurate transfer between reporting systems.

• Maintain updated referral lists for community agencies providing supplemental services.

• Compile and report qualitative and quantitative implementation data for administrative and federal reports on a weekly and quarterly basis; attend planning meetings.

• Participate in Continuous Quality Improvement (CQI) activities to ensure research fidelity and participant engagement, retention, and satisfaction.

• Ensure compliance with United States and Florida laws, UCF policies, funding source requirements, and quality standards.

• Perform other duties as assigned.

Minimum Qualifications:

Bachelor's or Master's degree and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Leadership or supervisory experience in community or family service programs.

• Experience working with first responder populations on stress, communication, or family relationships.

• Experience facilitating group sessions or educational workshops.

• Experience with federally funded or research-based family or relationship education programs.

• Bachelor's degree in Social Work or relevant field.

• Strong communication skills, both written and verbal.

Additional Application Materials Required:

UCF requires all applications and supporting documents be submitted electronically through the Human Resources employment opportunities website, https://www.ucf.edu/jobs/. In addition to the online application, candidates are to upload a current curriculum vitae to be considered for this position. Candidates are strongly encouraged to provide a cover letter/statement of interest.

Special Instructions to the Applicants:

This is a grant-funded position. Employment is based on circumstances, such as funding sources, which control the length for which the position is available. Employment is subject to the availability of funding and may cease at the time the funding for this employment is depleted.

The anticipated salary range for this position is $48,722 - $50,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations. This position will work occasional evenings and weekends as university needs arise.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.