Human Resources Service Center Specialist-HR Shared Services

Summary:

Under general supervision, responsible for processing employee information and maintaining employee records on HRIS. Assists in HRIS design and system development. Prepares and/or supervises statistical summaries and special reports from HRIS involving skills, pay grade and performance data, payroll information, and other employee records.

Responsibilities:

• Provide accurate and efficient resolution of issues and inquiries through multiple channels (phone, email, case management) by following appropriate resolution/assessment methodology (investigating and research), utilizing knowledge management tools, educating customers on products and self-service tools, and determining appropriate course of action or escalation for emerging issues
• Continually utilizes knowledge management tools and contributes new, revised or updated information to maintain accuracy and consistency in knowledge in support of customers, peers and the larger Customer Service team
• Assesses customer's level of understanding and increases their self-sufficiency by educating and influencing customers to utilize self-service support
• Provide initial contact and support for customers dealing with sensitive and confidential information relating to HR issues
• Communicate effectively (written or verbal) to best match customer style, needs, and level of understanding in creating optimal customer interaction
• Communication style includes accurate and grammatically correct support based on channel (phone, case management)
• Completes accurate and actionable case documentation in the Case Management tool

Requirements:

• Bachelor's Degree is preferred.

Work Schedule:

9AM - 6PM

Work Type:

Full Time