Systems Training Lead

• Maintain working knowledge of Ottobock Patient Care standards and practices.

• Ensure compliance with company policies, HIPAA, and corporate standards through effective training delivery.

• Travel required as needed for onsite Training/Support

• Collaborate on the design and implementation of a scalable training infrastructure, including digital learning paths, modular content, and role-based onboarding programs.

• Develop and maintain training materials and user guides in collaboration with management and compliance teams.

• Deliver EMR and patient care workflow training for new hires and existing staff.

• Communicate updates to EMR workflows and new development releases.

• Collaborate with direct manager, the Manager of Digital Solutions, Admin Director, and Compliance Team to align training with system changes and regulatory requirements.

• Communicate and collaborate with managers of new hire and existing staff regarding training topics and feedback regarding sessions.

• Collaborate with leadership on training effectiveness through feedback, performance metrics, and continuous improvement cycles.

• Work with leadership on training needs assessments and create tailored development plans for individuals and teams.

• Maintain employee access to training resources and ensure documentation is current and accessible.

• Perform other duties and special projects as assigned.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office Suite, SharePoint, and other documentation tools.

• Familiarity with EMR systems and clinical administration workflows.

• Strong understanding of adult learning principles and instructional design.

• Effective interpersonal, presentation and communication skills, with the ability to coach and motivate staff.

• Strong organizational and time management skills.

• Ability to collaborate across departments within the company.

• Customer service mindset and commitment to support staff.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Patience and adaptability when working with varying skill levels.

• Confidence in speaking and presenting to large groups and leading workshops.

Minimum Qualifications - (Education, Experience, Certification, & Licensure):

• Bachelor's degree in applicable field, or equivalent work experience.

• Background in training or coaching.

• Demonstrated ability to plan, organize, and carry out training responsibilities.

• Strong technology and computer skills.

• Must possess strong communication and interpersonal skills necessary to maintain effective working relations with management of all levels, colleagues, and strategic partners.