IT Support Specialist

Metalcraft is looking to hire a IT Support Specialist, to perform analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral equipment located throughout the organization; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products. This position is onsite at the West Bend Metalcraft plant.

Provide Tier I and Tier II customer service and technical support to end-users for hardware and software.
• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.
• Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.
• Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data.
• Replace equipment that has reached the end of its warranty or lifecycle.
• Assist in the tracking of hardware and software products.
• Experience with Microsoft Active Directory, DHCP, DNS, and GPO administration.
• Strong ability to troubleshoot Microsoft Office 365, Exchange Online email deliverability issues, anti-spam solutions.
• May review and evaluate new computer hardware and software products.
• Propose system improvements, new software, and any projects, which will move the company forward.
• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.
• Train end-users on new devices and technologies.
• Support multiple locations and off-hours when needed.
• Strong attention to detail, documentation, communication skills and follow-through.
• Strong analytical and problem solving skills.
• Ability to work effectively under pressure.

• An Associate's Degree or higher in IT or equivalent work experience is required.
• A minimum of 1 year experience in IT overall.
• Excellent team player.
• Proficient working knowledge of Microsoft platforms.
• Experience with Microsoft O365.
• Cisco knowledge and experience preferred but not mandatory.
• Experience in a manufacturing environment a plus but not mandatory.

Metalcraft of Mayville is an Equal Opportunity Employer:
Minorities, Women, Veterans, Disabilities

PM17

Physical Demands

Occasional: 1-2 hrs/shift, frequently 2-5 hrs/shift, regularly 5-8 hrs/shift

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.