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Who is Hartizen Homes?
Hartizen Homes is a residential construction company based in Orlando, FL with multiple communities. Innovation and comfort are the core features of each Hartizen design. Our homes highlight versatile living spaces, premium quality materials and state-of-the-art technology. We focus on spaces that inspire, smart home technology, energy eiciency, and quality guaranteed. Creating an atmosphere of excellence and exceeding a homebuyer's expectations are just a part of our culture.
Why Hartizen?
At Hartizen, we put the needs of our customers and our employees at the heart of our business. Our mission is to deliver the highest quality homes and create lasting relationships with our customers, all while focusing on the success and well-being of our employees.
Who Are We Looking For?
If you have the desire and drive to reach your full leadership potential, and the heart to serve others, then we encourage you to explore Hartizen Homes.
Primary Responsibilities
- Provide excellent customer service.
- Manage leads and appointments through the CRM system
- Promptly respond to all inquiries utilizing email, phone, text, and mail as appropriate.
- Deliver personalized follow-up through phone, email, video, and text to keep prospects engaged until they are ready to visit in person.
- Handle objections and overcome barriers to secure appointments.
- Manage inbound phone calls, text messages, emails and live chats.
- Assesses lead's needs and preferences to determine appropriate community and product.
- Converts leads into quality appointments for onsite Sales Team at appropriate community.
- Provide information regarding community and surrounding area.
- Provides Sales Team with all information about lead's needs and preferences to insure warm and smooth transfer.
- Provides referrals to lenders and other resources as needed.
- Communicates appointment details to lead, including time, date, location with driving directions, name of sales consultant, direct phone number for sale consultant.
- Audits division and community web pages regularly.
- Submits website changes to corporate marketing group.
- Demonstrates thorough knowledge of Hartizen Homes practices and products.
- Follows up with lead after appointment to close the loop and, in coordination with sales consultant, determine next steps.
- Acts as resource to sales team by sharing lead information and feedback.
- Attends and participates in sales meetings
- Reports metrics regularly to leadership team, including number of leads, conversion of leads to appointment, percentage of appointments kept, conversion of kept appointment to sale, conversion of lead to sale
- Enters all pertinent information into CRM including records of all interactions with lead.
- Visits communities regularly to establish strong working relationship with sales team and insure accurate and timely knowledge of product and location.
- Performs other duties as assigned by management.
Position Requirements
- Previous experience in new home sales, real estate, inside sales, or customer service preferred.
- Strong written and verbal communication skills; professional phone and email etiquette required.
- Tech-savvy and comfortable using CRM platforms.
- Highly organized with the ability to manage multiple inquiries at once.
- Goal-oriented, self-motivated, and able to work independently.
- Weekend availability needed.
Benefits and Perks
- Flexible and Hybrid Work Schedule
- Paid Time Off - Credited to You 100% Upfront
- Paid Holidays
- Medical / Dental / Vision Coverage including High Deductible Health Plan
- Welcome Box
- 401K with a Company Match
- Casual Dress Code
- Paid Time Off for Community Team Service Events
- Voluntary Short-Term / Long-Term Disability
- Employee Assistance Program
- Paid Bonding and Recovery Leave
- Employee events such as lunches and outings to foster a positive work environment
At Hartizen Homes, we believe that work should be more rewarding than just a paycheck. Our focus is on the employees and their desire to grow as a leader and contribute to the growth and vision of the company. Our company develops leaders and empowers staff to use their gifts to impact the world through service - to our co-workers, to our clients, and to our communities. We subscribe to the mission "finding purpose through serving others," so if this speaks to you, let's connect!
Hartizen Homes
is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This organization participates in E-Verify and is a drug-free workplace. Criminal background checks and drug/alcohol checks are required.
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Hartizen Homes
paid time off, paid holidays, 401(k)
Nov 17, 2025