Customer Service Representative

Customer Service Representative - Gulfstream

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions, to our sustainable innovations and applications, our 11,250 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Customer Service Representative to join our Pool Team. This team contributes to our mission by maintaining and repairing swimming pool heat pumps in residential and commercial applications. In this field-based service role, you will directly impact our ability to meet our growing customer needs as we grow this exciting part of our business! Ideal candidates will be located in the greater N. Fort Myers area.

You will:

• You will process sales orders received by mail, fax, or email, as well as handling inquiries via phone or email regarding products, orders, pricing, and customer relations and complaints
• Responding to customer inquiries for pricing, part ordering information, order shipment and invoice information
• Accurately enter purchase orders on the day they were received and adjust sales and work orders dates to meet customer needs.
• Work with other departments such as production, shipping, quality, etc. for complaints, inquiries, delivery, service matters, and issues
• Works with Accounts Receivable Department on customer payment issues and discrepancies and process debit/credit memos and returned goods authorizations as required
• Work with sister facilities to process, expedite, or delay sales transfer orders.

Key Qualifications:

• Must have at least 2 years of past customer service experience and worked with salesforce software
• Must be able to navigate through different software at the same time and be very organized
• Microsoft Office software experience required

Position hours/shifts (Overtime Available!):

• 1st shift: 8am to 5pm

Physical Requirements:

Physical requirements are standing, walking, twisting at the waist, lifting, and lowering weights up to 50lbs.

Compensation:

The hourly pay for this role is: $18/hr. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.