Director, Observability Solutions Architects (Remote)

The application window is expected to close on: November 26th, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Location: This is a Remote role open to candidates in North America

The Splunk Observability Solutions Architects team in the Americas is a dynamic and critical group responsible for driving pre-sales efforts, ensuring customer success, and fostering innovation in the Observability space. Comprising over 100 Solutions Engineers, led by dedicated Managers and Directors, this team collaborates closely with Sales Engineering and Leadership to strategize on market opportunities and accelerate the adoption of cutting-edge Splunk Observability solutions. Join a team where technical expertise meets strategic vision, all focused on delivering exceptional customer outcomes for Splunk.

As the Director of Observability Solutions Architects at Splunk, you will play a pivotal 2nd & 3rd line leadership role, directly influencing revenue targets and enhancing customer experience across the Americas and Public Sector. You will lead a top-tier technical team, drive Splunk product direction, and cultivate a collaborative Solutions Architect community. Your leadership, growth mindset, and customer-first approach will be essential in fostering durable customer relationships and ensuring the successful adoption of Splunk's Observability product suite. You will empower your team to architect, influence, and sell cross-portfolio Splunk solutions that align with customer business outcomes across various vertical markets.

Responsibilities

• Lead a team of 100+ Solutions Engineers with first and second line Managers and Directors who oversee our Solutions Architects for Observability in the Americas.

• Engage directly with Solutions Engineering and Sales Leadership to strategize on their opportunities and engage in pre-sales and solution adoption activities forSplunk'sObservability product set.

• Work closely with cross-functional leaders and teams to develop strategic and technical territory and account plans, along with technical tools/programs to support/measure and mobilize sales campaigns and initiatives to drive growth.

• As a team leader, ensure we are taking the necessary actions to attract and retain top talent, further develop a rich and diverse workforce, and manage performance at all levels.

• Ensure that your team is enabled to architect, influence and sell cross-portfolioSplunkproduct solutions aligned to driving customer business outcomes across various vertical markets.

• Work collaboratively with all cross-functional teams to ensure the right strategies, products and services succeed in the market.

• Interact with customers, prospects and industry groups to understand their business challenges and desired outcomes.

• Develop a close working relationship with Customer Success, Professional Services and Education to ensure alignment between pre and post sales activities.

• Minimum of 3 years as a second line leader.

• 8+ years of Pre-Sales Solutions Architect leadership experience

• Experience working in the Observability, DevOps and APM market.

• Demonstrated ability to foster a collaborative Solutions Architect community.

• Proven track record of drivingSplunkproduct direction and nurturing customer relationships.

• Excellent communication and interpersonal skills for interacting with customers, prospects, and internal teams.

• A strong growth mindset and a customer-first approach.

• Experience in developing strategic and technical territory plans forSplunksolutions.

• Strong experience and ability to recognize and lead the business strategy in the market.

• Candidates located near a major metropolitan area preferred.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.