Manager, Supply Chain & Customer Operations

Manager, Supply Chain & Customer Operations

Location: Cincinnati, Ohio (Onsite)

Travel: Up to 40% nationwide travel for supplier and customer visits

Georgia-Pacific's Corrugated Packaging business is seeking Manager, Supply Chain & Customer Operations to join our innovative Hummingbird digital print division. In this role, you will serve as the primary supply chain leader, responsible for developing and executing strategies that strengthen supplier performance, enhance fulfillment capabilities, and support the continued growth of the business.

You will also provide leadership to the Customer Service team, ensuring strong alignment between supply chain execution and customer expectations. This position sits on the Hummingbird leadership team and plays a critical role in advancing operational excellence, cost optimization, and customer success.

Hummingbird is transforming the corrugated packaging industry with advanced digital print solutions that deliver speed, flexibility, and sustainability to leading brands. Backed by the scale and stability of Georgia-Pacific, Hummingbird operates within a Principle Based Management (PBM) culture that empowers employees to innovate, challenge the status quo, and create long-term value.

This role offers the opportunity to shape supply chain strategies, optimize supplier partnerships, and lead a high-performing customer operations team in a rapidly evolving business.

• Lead supply chain strategy and execution, developing and managing supplier partnerships across corrugated and converting operations to ensure cost efficiency, quality, and delivery performance.
• Oversee procurement activities including sourcing, quoting, negotiating contracts, and managing supplier service-level agreements.
• Identify and implement supply-chain-agnostic solutions, selecting the best mix of internal and external partners to meet business and customer needs.
• Collaborate with Sales, Operations, and Production to align supply chain capabilities with strategic business priorities and customer commitments.
• Provide leadership and direction to the Customer Service team (team of four), ensuring accurate order management, ERP system integrity (Plex), and alignment with supply chain and production plans.
• Drive continuous improvement and automation within supply chain and customer operations processes to enhance speed, reliability, and scalability.
• Serve as a key member of the Hummingbird leadership team, contributing to long-term business planning and operational strategy.

• 5+years of experience in supply chain, procurement, or operations leadership roles.
• Demonstrated ability to build and manage supplier relationships, negotiate contracts, and drive performance.
• Experience leading and developing teams with a focus on collaboration and accountability.
• Hands-on experience in corrugated manufacturing or converting operations.
• Strong business acumen and analytical skills, with experience using ERP systems (Plex or similar).

• Background in digital print, packaging, or custom manufacturing environments.
• Proven experience in process transformation or automation initiatives.
• Ability to think strategically while executing tactically in a fast-paced, growing business.

Join a team redefining what's possible in corrugated packaging. You'll have the opportunity to influence supply chain design, strengthen supplier networks, and contribute to the success of an innovative, rapidly growing business, all while being part of a culture that values entrepreneurial thinking, continuous improvement, and results-driven leadership.