Account Manager, CWOW

Davita Inc.
paid time off, 401(k)
United States, Colorado, Denver
Nov 18, 2025
Posting Date 11/18/2025 2000 16th St, Denver, Colorado, 80202-5117, United States of America GENERAL PURPOSE OF THE JOB This position supports and drives the adoption of the features of CWOW by using CWOW functionality as a strategic tool to improve outcomes and add value to the Village. This position is responsible for a specific project(s) along with a Palmer or other stakeholder relationship. Teammate is responsible for driving outcomes with project management, partnering with other specialized groups in the Village and partnering with Palmer for CWOW usability metrics and adoption. The employee's primary duty includes the exercise of discretion and independent judgment with respect to matters of significance. ESSENTIAL DUTIES & RESPONSIBILITIES Drive CWOW software usage to improve workflows and outcomes (ie: Home penetration, IKC/SPCC, Labs, TM satisfaction, Clinical outcomes, Ops simplification) Identify and measure adoption of key features or processes in CWOW. Drive adoption. Leveraging tools within CWOW to drive DaVita's 4 Major Operations Goals to obtain DaVita's clinical metric goals. Rollout new initiatives deployed via CWOW functionality driving value optimization, metric development and optimization of new software. Partner with PO's/Runway/Atlas on how users are actually experiencing CWOW; be the Voice of the clinic, Help prioritize field voice and the point of escalation for field partner Exceptional teammate relationship management and people skills - a relationship builder. Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals. Approachable and open Demonstrates the ability to adapt to the changing environments within each Palmer/Stakeholder; adapting to the individual needs, within the framework/parameters of DaVita P&P and CWOW intended purpose while demonstrating a commitment to customer service; proactively communicate and respond promptly to requests and needs of the field. Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively Demonstrated ability to work well with cross-functional groups Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company Professional presence and excellent presentation skills; ability to speak to large audiences and small groups using presentations Other duties as assigned. EDUCATION AND EXPERIENCE Required 2-4 years of relevant experience Minimum of one (1) year experience using CWOW or account management experience Bachelor's degree or equivalent experience Preferred Minimum of three (3) years' experience in Davita dialysis clinic Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook Clinical Licensure (RN, MSW, RD) What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning. #LI-KM4 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Salary Range for the role is $78,000.00 - $118,000.00/year. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.