New

Corporate User Enablement Designer-Commercial Lending

Guaranty Bank & Trust

life insurance, paid time off, paid holidays, 401(k)

Nov 18, 2025

About The Role

Summary

The Corporate User Enablement Designer - Commercial Lending plays a pivotal role in empowering users across Commercial Lending platforms. This position is responsible for designing and delivering enablement programs that support system adoption, process alignment, and user success. This individual serves as a strategic liaison between business leads and technical teams, ensuring that commercial systems, such as nCino and LaserPro, are effectively utilized. This role also leads onboarding initiatives, manages enablement content, and provides Tier 1 support to commercial leads across each division in the Glacier Bancorp footprint.

This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $114,301.58 + /year (calculated for Kalispell, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY pay range: $124,500.33 to $186,750.50 per year.

Description

Commercial Systems Enablement Leadership

Design and deliver enablement programs for the Commercial Lending Process, including system workflows and process standards.
Lead instructional sessions and demos for commercial users on new features and updates across platforms such as nCino, LaserPro, and other commercial systems.
Develop and maintain enablement materials including recorded demos, job aids via ScreenSteps, and in-app guidance.Own the onboarding experience for new employees in Commercial Lending as it relates to the Universal Commercial Lending Process, ensuring comprehensive exposure to systems, processes, and compliance expectations.
Coordinate acquisition enablement efforts to align new divisions with Commercial Lending standards and tools.

Enablement Content Management

Maintain and update user-facing documentation in ScreenSteps and other repositories to align with Commercial Lending systems or process changes.
Collaborate with video editors and corporate training teams to produce and refine training assets

Tier 1 Support for Commercial Leads

Serve as the first point of contact for commercial leads, answering questions and resolving issues related to Commercial Lending workflows, system functionality, and enablement content.
Facilitate office hours and peer support forums to promote knowledge sharing and issue resolution across the Commercial Leads group.
Act as a bridge between the nCino Admin Team and Commercial Leads, translating business needs into system functionality and vice versa.
Provide feedback to developers and system owners to improve usability and effectiveness
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date

About You

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred	Education Level	Description
Required	Bachelor's Degree	Bachelor's Degree in a related discipline, such as training/education, information technology, or business.
Preferred	Master's Degree	Master's Degree in a related discipline, such as training/education, information technology, or business.

Experience

Required/Preferred	Experience Level	Description
Required	5 years	nCino Experience in training, implementation, configuration, user support, or process optimization.
Required	5 years	Specialized experience in training users on complex software platforms, enterprise systems, or technical tools.
Preferred	10+ years	Generalized Training/Education - demonstrated expertise in designing, delivering, and evaluating training programs across diverse audiences.
Required	Knowledge Of	Experience working in an Agile team environment.
Required	Knowledge Of	Comfortable navigating resistance, communicating change impacts, and reinforcing process alignment across diverse teams and divisions.

Would an equivalent combination of relevant education and work experience be considered?: Yes

License/Certification

Required/Preferred	License/Certification	Description
Required	Other Relevant Certification	Salesforce Administrator

Required Skills and Abilities

Ability to create engaging instructional content including demos and job aids.
Strong facilitation and communication skills for leading effective office hours, peer forums, and cross-functional meetings.
Skilled in presenting system updates, training schedules, and process changes to diverse audiences.
Highly self- motivated and directed.
Ability to conform to shifting priorities, demands, and timelines.
Ability to effectively prioritize and execute tasks in a high-pressure environment with minimal supervision.
Ability to work in a team-oriented, collaborative environment.

Additional Requirements

Travel

Up to 25% travel required: (e.g. 1 week or 5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.

Lifting: Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The employee is constantly required to stand and walk.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities	Frequency
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.	Infrequent - rare.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.	Infrequent - rare.
Crawling: Moving about on hands and knees or hands and feet.	Infrequent - rare.
Crouching: Bending the body downward and forward by bending leg and spine.	Infrequent - rare.
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.	Infrequent - rare.
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.	Daily.
Grasping: Applying pressure to an object with the fingers and palm.	Infrequent - rare.
Kneeling: Bending legs at knee to come to a rest on knee or knees.	Infrequent - rare.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.	Infrequent - rare.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.	Infrequent - rare.
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.	Infrequent - rare.
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.	Daily.
Stooping: Bending body downward and forward by bending spine at the waist.	Infrequent - rare.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.