Director/Sr. Director - Engineering Strategy & Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

The Director/Senior Director of Engineering Strategy and Operations is a vital member of the engineering leadership team, responsible for driving operational excellence and strategic alignment across the global engineering organization. This leader will partner with the EVP of Engineering and other executives to align engineering processes, resources, and roadmaps with company goals. The role serves as a critical link between engineering execution and business strategy, ensuring efficiency, high-quality outcomes, and alignment with broader company objectives.

We seek a seasoned leader to scale engineering operations programs. As part of the Strategy & Operations team, this role is responsible for building a world-class technical enablement and deployment program that empowers engineers to solve complex customer challenges using the Salesforce Platform.

The ideal candidate is a data-driven, people-centric leader blending strategic thinking, operational discipline, and deep understanding of modern engineering practices. You will define onboarding, technical training, and engagement models to prepare engineers to deliver secure, scalable, and high-performance solutions. Your efforts will accelerate platform adoption, enhance technical health, and improve customer time-to-value.

This is a hands-on leadership position combining strategic program ownership, technical acumen, and operational scale. You will collaborate closely with cross-functional partners across Product, Engineering, and Customer Success to instill engineering rigor and deliver impactful solutions.

Your Impact

Engineering Leadership & Enablement

• Lead and grow a team of technical enablement leads and program managers responsible for scaling engineers globally.
• Foster a culture of engineering excellence, continuous learning, and customer-first problem-solving.
• Provide technical mentorship and architectural guidance.
• Build career pathways for engineers from onboarding to technical leadership.

Program & Technical Strategy

• Define the technical vision for the engineering program, ensuring alignment with Salesforce platform best practices and product roadmaps.
• Build scalable onboarding, training, and certification programs for deep Salesforce technical expertise (Platform, Revenue Cloud, Industries solutions).
• Develop and scale technical engagement models (e.g., Implementation, MVP, Advisory) for repeatable, high-impact customer engagements.
• Drive operational frameworks for knowledge sharing, reusable code assets, and engagement playbooks.
• Use data-driven insights to evaluate program outcomes and refine future strategies.

Cross-Functional Collaboration

• Partner with Product and Engineering to align field feedback with product improvements.
• Collaborate with Customer Success and Professional Services to define technical handoffs and ensure long-term customer success.
• Serve as the technical escalation point for complex deployments and customer blockers.

Requirements

• 15+ years of engineering experience in SaaS or enterprise software, including 8+ years in a leadership role.
• Proven experience scaling engineering teams and operations in fast-paced environments, with expertise in change management and scaling operational frameworks.
• Track record managing cross-functional, globally distributed engineering teams and large-scale programs.
• Deep technical expertise in Salesforce Platform architecture, application development, and scale/performance best practices.
• Strong understanding of enterprise SaaS deployment models, platform guardrails, and technical health frameworks.
• Expertise in software development lifecycle (SDLC), DevOps, Agile, and CI/CD.
• Operational mindset with experience scaling global programs and managing technical processes.
• Excellent communication and leadership skills with the ability to influence senior engineers, product teams, and customer stakeholders.

Education

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.