Senior Business Assistant - Part-time

Lubbock

43036BR

Student Counseling Center

Position Description

Performs responsible and complex duties associated with a specialized function of a section of clerical employees. Duties may be generally described as planning, assigning, coordinating, directing, scheduling, evaluating, verifying, training, and processing of information. Thorough knowledge of policies, procedures, and methods for the area of responsibility is required. Initiative and independent judgments are frequently exercised in formulating procedures or methods, and in program coordination. Work is performed under general supervision within University policies and procedures. Job performance is based on overall operational effectiveness.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Assist with mail, email, and faxes concerning client information and scheduling efficiently and accurately. Assist with business office file keeping as requested. Process student forms and scan to client files.
• Make certain the clinic is open and/or closed for business everyday: Secure office equipment, lock/unlocked doors, office equipment is turned off/on for services. Maintain a clean and organized desk and waiting room area.
• Ensure all incoming phone calls receive a prompt and courteous response with minimal placement of the callers on hold. Ensure all messages are complete and triaged appropriately.
• Greet and assist clients with a friendly, professional and welcoming attitude. Accurately update information for clients in a timely manner. Schedule and Check-In clients. Assist clients in obtaining accurate business office information, including consent for treatment, crisis evaluation, and others as policy requires.
• Set up telehealth/self-help clients and assist any technical issues before appointment. Email "How To" instructions to clients. Ensure that a client's counselor is updated in a timely matter if client's schedule changes and or needs to be rescheduled.
• Direct clients to MindSpa Relaxation and Biofeedback rooms and give instructions on how to use the equipment. Ensure the MindSpa and Biofeedback rooms are clean, and supplies are stocked as needed.
• Maintain confidentiality of student and staff information in compliance with our clinic policies and state laws.
• Keep track of supplies needed for office and order via TechBuy as needed. Check in supplies once received and stock shelves/cabinets accordingly. Route invoices accordingly.
• Scan paperwork into client's files such as Release of Information forms for clients.
• Maintain healthy relationships with the Student Counseling Center staff.
• Promptly and accurately respond to internal and external requests.
• Process the Release of information forms for clients.
• Support Group check-ins and guide students to correct group meetings.
• Other duties as assigned by SCC administrative staff.

Required Qualifications

A minimum of a high school diploma or the equivalent. Three years progressively responsible clerical experience. Additional education and/or related experience to equal three years may substitute on a year for year basis.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Job Type

Part Time

Pay Basis

Hourly

Job Family

Organizational Administration

Job Sub Family

Administrative Operations

Hourly Pay Range

$17.69 - $22.98 - $28.32

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Travel Required

None

Shift

Evening

Schedule Details

Monday - Friday 12:00pm to 5:15pm

Grant Funded?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.