HR Service Center Data Coordinator II - Compensation

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A Brief Overview
The HR Service Center (HRSC), Service Center Rep - Data Coordinator II - Compensation is responsible for providing tier two resource support on all Compensation policies, processes, and programs. This role will be part of a team that serves as the first point of contact (phone, email, chat) for HR customers. The HRSC Rep - Data Coordinator II - Compensation will have a strong focus on service delivery excellence within the established service level agreement as well as other routine department-related tasks. The ideal candidate will have excellent interpersonal, listening, verbal and written communication skills; must be detailed oriented; and interact effectively with all levels of staff and management.

What you will do

• Acts as a Tier II point of contact for Compensation-related customer requests (inquiries and issues) and escalates to appropriate Compensation team subject matter expert when necessary.
• Answers and resolves Compensation-related customer requests including navigational support and processing of corrective transactions when required. Works closely with CHOP internal HR stakeholders to escalate/resolve employee requests
• Maintains customer contact until request is resolved, including informing customer of status and resolution
• Completes various Compensation program-related and payroll audits as required for data integrity and checks and balances on internal pay programs, one-time payments, FLSA, union step increases, job profile workflow, and plan assignments
• Generates basic reports to aide with data integrity audits/requests and to assist the Compensation Team in accessing relevant employee information.
• Provides accurate, consistent, and timely responses to department-specific requests that are both routine and non-routine, and research requests further when required
• Utilizes knowledge base tool to provide consistent answers to customers and drafts knowledge articles based upon recent cases. Revises existing compensation-related knowledge articles as necessary due to annual review or program changes.
• Educates customers on best practices and tools (e.g., HR Service Portal, Employee Self-Service, Manager Self-Service, Initiating allowances and one-time payments, 'additional duties' bonus requests, etc.) available
• Refers complex cases requiring interpretation to the appropriate Compensation Analyst, Compensation Consultant, or HR Functional team if additional research or expertise is required
• Establishes and participates in regular meetings with Compensation and other HR team(s) to address complex cases and best practices for case resolution * Provides coverage for Tier 1 Service Center calls and cases as identified. Essential Functions
• Supports a continuous improvement environment by raising issues, escalating concerns and being an agent of change
• Maintains adherence to all audit/compliance and regulatory requirements
• Keeps pace in a rapidly changing environment while maintaining strong knowledge and a positive attitude
• Contributes positively to the team through the sharing of knowledge, ideas, and active participation in meetings
• Achieves operational metrics in support of the delivery of both the Compensation Team and the HRSC service level agreements
• Collaborates with both the Compensation and HR technology teams on technical support as required
• Other projects and initiatives as determined by the needs of the business

Education Qualifications

• High School Diploma / GED - Required
• Bachelor's Degree - Preferred

Experience Qualifications

• At least one (1) year Relevant Customer Service experience - Required
• At least one (1) year Working in HR Operations or HR field - Required
• At least one (1) year experience supporting the Compensation function Preferred

Skills and Abilities

• Ability to provide empathetic service in a fast paced environment
• Strong communication skills (written and verbal)
• Strong organizational skills, self-motivated and results driven
• Effective time management and prioritization skills
• Ability to adhere to policy in the maintenance of confidential information
• Ability to navigate HR systems (Case Management, Knowledge Management, Portal, IVR)
• Knowledge and understanding of overall HR policies, processes and procedures
• Ability to escalate issues or gaps discovered in process/policy

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.