Patient Experience Coordinator

Summary

Job Description:

Patient Experience Coordinator

Full-Time

Job Description:

• Improve the experience of our patients and their families by executing and overseeing individualized, focused customer service strategies within the service area.
• This position is a fluent user of the online evaluation and improvement tools of the patient experience surveys. Is also responsible for the Language Assistance Program.
• This role provides education and physical support to operational teams for automated report generation to establish a common language across entities, data interpretation for targeted action planning and best practice selection.
• In collaboration with the Manager of Patient Experience, support operational teams with customer service and patient engagement trainings to ensure uniformity of presentation, deployment, and integration of practices across the service area.

Job Requirements:

• Bachelor's Degree in Communications, Business, or Healthcare related field
• Three years related experience
• Valid Drivers License
• Five years of experience in a healthcare setting with proficiency in Electronic Health Records (preferably EPIC), healthcare terminology, admission/transfer/discharge processes, care coordination, HIPAA, The Joint Commission/ACHC, and other regulatory requirements can be considered in lieu of degree

Benefits:

• Tuition Assistance up to $6,000 annually
• Company paid Maternity and Paternity Leave
• 5 days Paid Time Off available upon hire
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)
• Employee Support Fund, for employees in need of emergency financial support

Work Experience

Education