Academic Technology Solutions Owner

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Academic Technology Solution Owner reports to the Manager, Virtual Labs. You will work as a technical expert and product owner for feature sets, integrations, and services within the online learning environment on behalf of internal and external customers. You will conduct technical analyses, design and accomplish functional tests, use data to inform product decisions, create detailed communications and documentation, and provide subject matter expertise to support a variety of platforms, products, and projects. Your efforts will enhance student and faculty experiences by guiding innovation within the virtual lab learning environment and improving operations.

You will work 100% remotely from any of our approved states. #LI-Remote

What You'll Do:

* Function as product owner for various products, feature-sets, integrations, and services within the learning environment, providing subject matter expertise and change leadership on behalf of users and partners. Your primary focus will be on virtual desktop infrastructure (VDI) products and platforms.

* Perform planning, scoping, business case analysis, detailed requirements definition and prioritization activities, balancing the product roadmap, technical debt, and maintaining product stability to maximize value delivery.

*Coordinate with technical product manager(s) to ensure alignment between backlog prioritization and strategic roadmap(s)

*Act as a primary liaison between partners, technical product manager(s), and cross-functional agile teams.

*Provide the voice-of-customer throughout the Software/System Development Lifecycle (SDLC), employing UX study findings and UX heuristics to ensure that learning product/platform functionality is used in a scalable, accessible, and intuitive manner.

*Represent Academic Technology Solutions Delivery on multiple university projects, working collaboratively with other teams to achieve project outcomes.

*Drive optimization and innovation within the learning environment by conducting rigorous analysis and testing of new features and designs, soliciting requirements from university partners, and participating in cross-functional innovation and testing pipelines.

*Leverage platform knowledge, SQL, data analysis fundamentals, and reporting tools to produce event-based analytics on user interactions with the learning environment and to develop adhoc reporting to support optimization and operations.

*Drive continuous improvement of Virtual Lab business processes and operations to support enhanced products and services, pursuing the use of automation techniques.

*Function as third-party vendor relationship manager for specific feature sets within SNHU's learning platforms and integrations, providing support and a positive user experience by advocating for user and our needs.

*Act as a technical expert on learning platform functionality, conducting testing and providing implementation recommendations for new features and functionality.

*Serve as subject matter expert for escalated platform and product issues, troubleshooting and providing support to end-users and staff.

*Ensure that end-users and stakeholders are aware of upcoming product launches/enhancements or unexpected changes to the learning environment, partnering with the appropriate team(s) to create communications and training materials.

*Other responsibilities as assigned. Job responsibilities can change at any time, with or without notice.

What We're Looking For:

* 3+ years of professional experience in education or technology role (e.g. Virtual Labs, Desktops, LMS).

*Experience performing detailed analyses to gather requirement gathering.

*Experience using data to inform decision-making based on the requirements and analyses.

Experience with functional testing of technology systems and/or integrations.

Experience within or supporting a project team/function.

Experience with supporting a product roadmap or lifecycle.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources