Program Manager and On Track Champion

Lubbock

43045BR

Red Raider Academic Success

Position Description

Designs, implements and manages an assigned program. Typical duties can include but are not limited to: Identify funding opportunities, conduct program assessments, prepare program reports, oversee and manage program marketing and communications, manage program databases, supervise program staff, plan research activities, coordinate program events, participate in strategic planning, manage program files, establish program standards and objectives, direct logistical activities to promote the success of programs, develop and implement project timelines and ensures deadlines are met, oversee program budget, ensure goals and objectives of grants are met, assists in proposal writing, comply and analyze program statistics.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Engage directly with priority students, identified through Raider Success Hub and other prioritization strategies, to provide individualized support and co-create success plans that address academic, social, or personal challenges.
• Apply critical thinking and problem-solving skills to address student success challenges in real time through individualized support, resource connection, and creative intervention.
• Partner with academic colleges, success specialists, and student support areas to stay informed on university resources, address student needs, and provide warm hand-offs or referrals.
• Maintain awareness of key student populations and trends that inform the work, including but not limited to New to Texas Tech students and those outside of Good Academic Standing.
• Utilize Raider Success Hub to monitor, communicate with, and support special populations of potentially at-risk students alongside the student success team.
• Share observations and creative feedback from daily student interactions to inform ongoing improvements in outreach strategies, resource delivery, and intervention approaches.
• Maintain accurate, timely records within Raider Success Hub to ensure data integrity, effective follow-up, and coordinated communication across departments.
• Participate in ongoing training and professional development to stay informed of best practices in student success, engagement, and retention.

Knowledge, Skills, and Abilities

• Knowledge of student development theory or best practices.
• Skill in PC operating systems and Microsoft Suite, specifically Word, Excel, and PowerPoint.
• Skill in written and verbal communication.
• Skill in time management, prioritization, and execution.
• Ability to communicate with a broad variety of individuals such as students, faculty, and staff.
• Ability to utilize and manage case management and maintenance practices.
• Knowledge of special students' populations, such as first year, transfer students, students on academic recovery, or first-gen college students.
• Skill in student development and intervention support strategies

Required Qualifications

Bachelor's degree and four years of experience developing or managing programs or projects. Additional job related experience may be substituted for the required education on a year-for-year basis.

Preferred Qualifications

• Master's degree in higher education, student affairs, or a related field.
• Two (2) years of experience working with students in a college or university, or education-adjacent role.
• Two (2) years working with college students in an advising or student support capacity.
• Two (2) years of experience with case load management.
• Experience working with or leading academic success initiatives, workshops, or events.
• Experience with data management, tracking, analysis, and reporting

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Monthly

Job Family

Academic & Student Services

Job Sub Family

Student Support

Annualized Pay Range

$44,500 - $57,900 - $71,200

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Travel Required

None

Shift

Day

Grant Funded?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.