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Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: The Operational Risk Associate is responsible for supporting the Information Security and Operational Risk Team in the pursuit of effectively identifying and managing risk. Specifically, this individual will be assisting with performing routine Information and Cybersecurity Risk Reporting and Monitoring, organizing business continuity testing efforts, and coordinating communications across multiple business units for various operational risk functions. Additionally, the associate will work with the Third-party Risk Management team to assist with the organization and completion of third party, technology and entity risk assessments across the Bank. Other operational risk tasks and projects will be assigned as needed, such as model risk, control validations, meeting minute taking, and presentation design. This role is located in Holyoke MA. Essential Duties and Responsibilities INFORMATION SECURITY/CYBERSECURITY MONITORING:
- Partner with IT Security Administrator to ensure logs and alerts are thoroughly investigated and resolved.
- Review change management logs for authorization discrepancies or anomalous behavior and escalates to IS Risk Manager, IT.
- Supports the Information Security Risk Manager in coordinating Information Security Awareness Training Programs.
- Escalates threats immediately to the Manager to ensure that threats are contained immediately and assesses the potential impact.
- Analyze subscription-based threat intelligence data for correlation to bank security posture, determining potential exposure and recommending enhancement to mitigate the risk associated with the threats.
BUSINESS CONTINUITY AND DISASTER RECOVERY:
- Assist with the maintenance and improvement of the Business Impact Analysis program.
- Coordinate continuity testing with applicable business units for critical system recovery testing.
- Work with IT to validate RTO and RPO capability for critical systems.
- Coordinate testing with external third parties as applicable.
- Assist with tabletop and walk-through exercises for incident response training.
- Assist with incident documentation and reporting.
- Updates Incident Response and Continuity Plans and documentation to keep current with organizational changes.
RISK REPORTING:
- Aggregates the Bank's information security metrics and reporting to provide a comprehensive assessment of the Bank's information security risk profile.
- Assist with the aggregation and organization of enterprise risk materials and assessments.
- Assist with the development of risk assessment reporting up to various committees, including PowerPoint slide development, data gathering, etc.
RISK ASSESSMENT PROGRAMS:
- Assist in the maintenance of risk management tools and documenting procedures.
- Work with risk management tool administrator, IT, the Business Lines, and IA to ensure that information and controls associated with the Bank's risk assessment programs are up to date.
- Assist with risk assessment information gathering and documentation.
- Assist with technology and third-party risk assessments, as they pertain to cybersecurity, technical and operational risks.
- Support internal and external audits and regulatory reviews.
GENERAL:
- Completes all yearly compliance training and testing and complies with bank, federal, and state regulations.
- Complies with Bank Policies and Procedures.
- Takes meeting minutes and ensures participants are held accountable for follow-up action items.
- Adheres to departmental and bank-wide service standards.
- Other related duties as assigned.
Education and/or Experience:
- Associate or bachelor's degree in business management, financial services, information technology or related field is preferred
- 2 - 3 years of work experience in related field
- Experience in banking or financial industry a plus
- Equivalent combination of education and experience will also be considered
Skills needed:
- Excellent communication and analytical skills
- Critical thinking skills with the ability to independently solve problems with data
- Willingness to earn industry-related certifications or go through job-related training to enhance or fill knowledge gaps
Computer Skills:
- Basic knowledge of information systems and technology platforms and architectures
- Proficient in MS Office 365 (Word, Excel, PowerPoint, etc.)
- Experience with risk management systems and processes a plus
Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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PeoplesBank
50000.00 To 65000.00 (USD) Annually
Nov 20, 2025