IT Analyst II, Enterprise IT Governance, Policy, and Standards

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/or Facebook and Instagram: UCF Facilities

The Opportunity:

The Information Technology department within Facilities and Business Operations is seeking to hire an IT Analyst II of Enterprise IT Governance, Policy, and Standards. This position serves as a core operational role within the Office of the CIO, supporting the development, maintenance, and communication of UCF's enterprise IT governance framework, policies, and standards. The IT Analyst II is responsible for coordinating day-to-day activities related to the policy life-cycle, including research, drafting, documentation, workflow routing, and repository management.

Success in this role requires strong analytical skills, attention to detail, and the ability to collaborate effectively across diverse IT and business units.

Classification Title: Information Technology Analyst II

Responsibilities:

Policy and Standards Lifecycle Management:

• Conduct research on IT industry frameworks (e.g., COBIT, ITIL, NIST) and peer institution practices to inform the development and revision of UCF's IT policies and standards.

• Draft, edit, and maintain official documentation for IT policies, standards, and procedures, ensuring clarity, consistency, and alignment with regulatory requirements (e.g., FERPA, HIPAA).

• Coordinate the formal review and approval process for policy documents, engaging stakeholders such as Legal Counsel, Internal Audit, the Information Security Office, and IT governance committees.

• Manage the central repository for IT governance documentation (e.g., SharePoint or dedicated portals), ensuring version control, accurate metadata, and accessibility.

Governance and Committee Support:

• Assist in preparing agendas, pre-read materials, and documentation for IT governance committee meetings, ensuring decisions and action items are accurately recorded and tracked.

• Serve as a liaison between the Governance team and departmental IT leaders to gather feedback and clarify implementation details.

• Translate high-level IT policies and standards into detailed operational procedures and guidelines for use by UCF IT staff.

Compliance and Communication:

• Support the development and execution of communication plans and educational materials to promote awareness and understanding of IT policies and standards across campus.

• Monitor policy adherence and assist with the formal exception process, including documentation, stakeholder review, and outcome tracking.

• Conduct regular audits of the policy repository to ensure documents are current, official, and properly archived.

Minimum Qualifications:

Bachelor's degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 4+ years of experience in policy development, governance operations, or compliance coordination.

• Strong writing and editing skills for technical documentation, policy drafting, and procedural guidelines.

• Demonstrated ability to coordinate cross-functional review processes involving legal, audit, and security stakeholders.

• Experience supporting committee operations, including agenda preparation, meeting documentation, and follow-up tracking.

• Ability to translate high-level policy into actionable procedures for technical and non-technical audiences.

• Degree in Public Administration, Business, Information Technology, or a related field.

• Strong organizational skills and attention to detail, with experience conducting audits or quality checks on documentation systems.

• Familiarity with IT governance frameworks such as COBIT, ITIL, and NIST is a plus.

• Working knowledge of regulatory requirements including FERPA, HIPAA, and PCI-DSS.

• Experience managing document repositories (e.g., SharePoint) with version control and metadata standards.

• Excellent interpersonal and communication skills, with the ability to collaborate across diverse teams.

Special Instructions to the Applicants:

The anticipated salary range for this position is $56,030 to $74,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Position requires a valid class E driver's license. The position may involve driving to various locations on and off campus to conduct University business.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Classification Title: Information Technology Analyst II

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.