Service Manager

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Service Manager to join our fire business unit.

Primary Responsibilities:

• Oversee day-to-day company service operations.
• Define and implement operations strategy, structure, and processes.
• Monitor performance to proactively identify efficiency issues and propose solutions.
• Maintain a working knowledge of all phases of service operations including Service and T&I.
• Coordinate support to operations throughout the business.
• Interview, hire, train, and mentor the operations team.
• Provide regular performance updates to the senior leadership team.
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on service operations projects and systems.
• Collaborates with other divisions and departments to carry out the organization's goals and objectives.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision.
• Establishes, communicates, and implements service operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
• Presents periodic performance reports and metrics to the Company leadership.
• Maintains knowledge of emerging technologies and trends in operations management.
• Identifies training needs and ensures proper training is developed and provided.
• Performs other related duties as assigned.
• Other Functions:
  
  
  
  • Expense reporting
  • Central station emails
  • Service emails
  • Tech management
  • Service Tech calls daily
  • Service Vacation Approval / Tracking
  • Review service tickets
  • Research & Ordering Parts
  • Service Proposals
  • Over sees scheduling
  • Service call preparation
  • Field management
  • Time Card management of field technicians
  • Client meetings
  
  
  
  

• Trade School
• Working knowledge of the fire and life safety business

• Extensive knowledge of Fire Alarm in the NYC Metro area
• Excellent verbal and written communication skills
• Strong supervisory and leadership skills
• Extensive knowledge of the principles, procedures, and best practices in the industry
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software