Front Desk Supervisor

Position Title: Front Desk Supervisor

Reports To: Operations Manager

FLSA Status: Non-Exempt

OVERALL DESCRIPTION OF JOB SCOPE AND RESPONSIBILITIES:

The Front Desk Supervisor is responsible for maintaining the high quality of service offered to guests including supervising Guest Services Representatives and the posting of guest room charges and assisting in guest needs.

RELATIONSHIPS:

This position reports to the Operations Manager, retains relationships with peers and all other departments within the company, maintains relationships with customers, suppliers, vendors, and others serving the Company.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Please note that the essential job functions listed here are not all-inclusive, rather they indicate the types of activities normally performed by this position and, therefore, may be modified and revised. Other duties may be required and assigned from time-to-time.

• Assists with supervision and scheduling of Guest Services Representatives.

• Assists with training of team members.

• Maintains shift checklists, direct bill, and other operational binders.

• Check-ins and check-outs and makes reservations for guests.

• Ensures guests privacy.

• Sells and up-sells hotel facilities and services.

• Ensures front and back office areas are stocked with necessary materials.

• Makes recommendations for ordering of office supplies and process improvements.

• Ensures overall proper payments to rooms from outlets and operates as cashier for guests with own bank and accuracy of it.

• Information center for guests and hotel in general.

JOB QUALIFICATIONS:

• High School Diploma or Equivalent. Some college preferred.

• Customer Service experience and/or Sales experience preferred.

• Ability to supervise subordinates and perform tasks requiring sustained repetitive motion and/or fine motor skills.

• Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.

• Ability to perform basic arithmetic, including the use of percentages.

• Ability to read and write effectively.

• Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.

• Ability to understand and execute all safety and emergency procedures (i.e. fire, crowd control, inclement weather, and bomb threats).

• Ability to handle cash and credit transactions.

• Ability to use basic office equipment (i.e. automated front desk systems, telephones & calculators).

• Ability to move freely within front desk area.

• Ability to stand for long periods of time.

• Ability to maintain regular and punctual attendance.

• Ability to exemplify Company's Service Excellence.

Why work with us at The Stella?

• Competitive pay starting at $17.00 per hour

• Full Benefits- Medical Dental, Vision, Life, Short/Long - Term Disability, Flex Spending, and more!

• Paid Parental Leave

• 401K+ Match (up to 6%)

• 18 Days PTO & 9 1/2 Paid Holidays

• Employee Assistance Program

• Education reimbursement towards position related coursework

• Team Member Development & Training

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical demands commonly associated with the performance of the functions of this job. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, bend, lift, reach, handle, write and operate standard office equipment and telephone. The employee regularly communicates with staff and customers. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 30+ pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Environmental/Atmospheric Conditions: Environmental/atmospheric conditions commonly associated with the performance of this job. While performing the duties of this job, the employee will endure inside office conditions.

Gorman & Company is an Equal Employment Affirmative Action Employer