Retention Specialist

Membership Retention Specialist

Hourly Rate: $17

Location: West Plains, MO - Onsite

This Retention Specialist's primary focus is to retain active members and reinstate inactive member, while providing quality customer service.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we serve. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.

Responsibilities:

• The Retention Specialist serves as the primary liaison and communication link with members handling their day-to-day membership issues including the management of member information - via phone, email correspondence, and online.
• Researches and resolves complaints to ensure member satisfaction.
• The Retention Specialist processes membership applications.
• Updates and maintains the member database as required.
• Consistently provides members with exceptional customer service.
• Contributes to a team effort to meet or exceed service, production, and quality goals.
• Meets and exceeds daily, weekly, and monthly performance goals.
• The Retention Specialist processes payments and balancing.

A Successful Retention Specialist has:

• Great customer service experience.
  
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office.

Minimum Required Qualifications:

• High school diploma, or equivalent.
• Minimum 1 year of customer service experience.

To learn more about GMR and how our values are at the core of our services and vital to how we approach care, visit www.GlobalMedicalResponse.com.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Hourly Rate: $17.00

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.